Southwest Airlines Federal Credit Union, a world class financial institution, is looking for a Lead Teller for our Dallas Branch located near Love Field Airport.

The Benefits of Working Here:

We work hard to ensure that our employees work in an environment of respect, trust, and fun! We are committed to helping our employees stay healthy, feel secure, grow and development, and maintain a work/life balance through our comprehensive benefit programs:

• $500 New Hire Bonus!
• FREE health insurance
• FREE dental insurance
• FREE vision insurance
• FREE life insurance
• FREE short-term and long-term disability
• FREE employee checking account
• Paid Time Off up to 3 weeks per year
• 12 Paid Holidays (2 ½ weeks of more paid time off!)
• Flexible Spending Accounts
• 401(k) plans with employer match
• Company funded retirement pension plan
• Tuition reimbursement
• Casual dress code, every day!
• Ongoing training through classroom and online formats
• Employee recognition programs
• Employee committees that promote culture, fun and wellness
• Monthly company-wide activities for our employees, like Baseball Day, Chocolate Chip Day, Summer Luau, Say Something Nice Day, Biggest Loser, and a Step Challenge

Position Overview:

The Lead Teller is responsible for supervising, coordinating, and performing duties behind the Teller Line. Answers Service Representatives' questions, resolves more complex problems, and oversees daily teller and branch balancing. Responsible for smooth flow of Teller lines, adequate window coverage, general training and supervision of Tellers and branch audits. Oversees provision of a full range of services (including phone and mail) to members and prospective members. Ensures that members are promptly and professionally served. Actively cross sells Credit Union services.

Job Responsibilities:

• Maintaining and Balancing a Cash Drawer
• Completing Teller and Member Service Transactions
• ATM and Night Deposit Transactions
• Receiving and Directing Telephone Calls
• Cross-Selling SWACU’s Products and Services to aid in Meeting Branch and Personal Goals – with the opportunity to earn an incentive!
• This position also performs a variety of miscellaneous support functions:
• Processes Voucher Transactions
• Notary Republic
• Returned Mail
• Reporting Projects
• Check Hold Reviews

Qualifications:

• Great attitude and enthusiasm!
• Have a comprehensive knowledge of using a computer, Microsoft Outlook, Excel, Word and Teams
• Clear written and verbal communication while maintaining professional, courteous, and friendly service to our members and co-workers
• Interpersonal skills to effectively suggest new products and services to our members
• Ability to multi-task and maintain organization and efficiency in a fast-paced environment
• High School diploma or equivalent
• One to three years of cash handling experience, with a history of good balancing
• One to three years of service experience, preferably in a Financial Institution
• All qualified candidates must pass a credit and background check

Pay:

Starting pay at $20.20 per hour

Schedule:

Monday to Friday, 8:10am – 5:10pm

Work Location:

2430 Shorecrest Drive, Dallas, TX 75235

Company Overview:

Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception, we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and we’re still growing! Our members enjoy the most elite financial services and the best member service around! Learn more about us on our website: https://www.swacu.org/connect/careers.html.