Job description
The primary point of contact for our Market Development Specialists (MDS), managing sales projects, providing product/service information and problem resolution which meet our standards of excellence in service.Responsibilities:
- Accurately processes quotes, orders (including bulbs) and returns
- Manages product returns, support cases, shipping claims, processes return and replacement orders
- Follows through with customer inquiries, ensuring a high level of customer satisfaction
- Resolves routine customer issues independently, escalating queries and concerns to MDS or director as appropriate
- Actively participates in training involving our products, systems and design
- Manages all open orders and communicates with MDS
- Manages all DNR and communicates with MDS when follow-up with customer is required
- Communicates with MDS and manages 3PL orders status including: DNR, arrival in warehouse and shipment to customer
- Manages MDS reporting including: Return Follow-Up Report and Aged AR
- Additional duties as required
- 3+ years’ previous experience in customer service or project management required
- 2 or 4-year college graduate preferred
- Strong aptitude for and proficiency navigating CRM and Order Management systems
- Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus
- Proactive problem solver with experience working in a fast-paced environment
- Exceptional organizational and time management skills, with a strong attention to detail
- Ability to effectively prioritize and handle multiple tasks and changing priorities with a sense of urgency
- Exhibits professionalism with customers, team members and all levels of leadership
- Must demonstrate maturity in judgement, commitment, dependability and punctuality
- Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
- Demonstrate exceptional communication across all contact channels, including email and phone
- Available to work a flexible schedule, if requested.
- Competitive Salary and monthly bonus compensation
- Structured training program
- 100% Employer Paid Medical Benefits
- Minimal cost for Vision and Dental
- $50K company provided Life Insurance
- 401K matching up to 4% of your contributions
- Up to two weeks paid vacation the first year
- Accrued sick time
- Closed on all major holidays
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