*****$1,000.00 SIGN ON BONUS!!!*****

What We Offer

• Family Owned and Operated
• Paid Training
• Medical, Dental, and Vision Insurance
• Company Paid Basic Life Insurance
• Company Paid Accidental D&D Insurance
• 401(K) Retirement Savings Plan with generous company match
• Competitive Paid Time Off
• Career Advancement and Growth Opportunities
• Employee Assistance Program
• Employee Discounts on Parts and Services
• Employee Vehicle Purchase Programs
• Team events
• Discounted Rates at Pine Creek Golf Club in Colorado Springs and The Raven Golf Club in Silverthorne

Are you detail-oriented, driven, and a team player? We are looking for someone with a positive, go-getter personality and an administrative background to join our automotive team as a Warranty Administrator.

The Warranty Admin is responsible for reviewing and completing warranty claims. This includes ensuring every warranty repair order meets specific brand coverage, closing the repair order, and receiving payment from the manufacturer. In this role, you will work directly with advisors and technicians to assist with any warranty related questions as well as conduct weekly meetings with the service manager to review claims in process.

Responsibilities

• Book warranty repair orders and submit claims of manufacturer warranty.
• Maintain receivables schedules; service contract claim submission and follow up.
• Work closely and effectively with team of technicians, service writers, and supervisors.
• Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.
• Communicate with Service Advisors to define the scope of a warranty claim.
• Process all warranty paperwork to ensure proper documentation and to verify criteria.
• Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.
• Stays abreast of all factory recalls, announcements, and procedures.
• Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
• Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
• Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
• Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
• Maintain record of all claims submitted, returned/rejected and paid and their current status
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
• Provide a weekly report to the service manager regarding claims status.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.

Qualifications

• Warranty experience preferred
• Attention to detail
• Ability to work well with others and be part of a team
• Proficiency Microsoft Office
• General accounting knowledge preferred
• Valid driver's license and clean driving record

Who We Are

At McDonald Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at McDonald Automotive Group is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Because our goal is to exceed a client’s total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Please complete our Wonderlic assessment: https://apply.wonscore.io/TX8Y87/McDonald-Automotive-Group

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.