Job description

Summary of Position:
The Care associate will help aide in all back office work for field based staff Alegis Care providers. This includes general patient care coordination duties, phone call handling and routing, and orders management duties. The office based care associate will support all lines of Alegis care business including chronic care management, transitions of care, and Palliative care programs.

Duties & Responsibilities:
Support and manager workflow for assigned providers
Communicate with all providers of any Abnormal /Critical results
Escalate patient concerns to the appropriate medical teams
Coordinate internal task to insure that tasks are completed daily
Assist Patients with any refill requests and medical needs
Arrange consults and care services for assigned patients
Ability to handle a high volume of incoming calls and the routing and messaging of these calls
Participation in patient care rounds and interdisciplinary care team meetings as indicated
Assist with the tracking of patients hospitalizations and discharge home when applicable
Follow up on all patient care orders including labs, diagnostics, skilled nursing, consults, and durable medical equipment. This will include outreach and establishing relationships with medical vendors

Knowledge, Skills & Abilities:
Familiarity with electronic medical record documentation
Strong communication skills
Excellent customer service skills
General medical office knowledge, exposure to medical terminology and skills of a medical office administrative or medical assistant position
Comfortable navigating insurance
Proficient in Microsoft word, excel, and office

Competencies
Organizing
Problem solving
Interpersonal Savvy
Customer Service
Multitasking and Prioritization

Certifications:
High school graduate or equivalent
Medical Assistant Certification required

Work Environment

Must have the ability to work in a fast pace environment
Must be able to work in a team setting
Office based business hours- Monday –Friday 8am -5pm

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 25 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Evernorth
Evernorth, Cigna Corporation’s health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you’ll be empowered to solve the problems others don’t, won’t or can’t. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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