Job description
Willoughby Hills, OH
Full-time
$18.00/hr
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
ROLE OVERVIEW
We are looking for a warm and self-motivated individual for the Willoughby office. We are looking for someone to contribute to our organization as a liaison between doctors, nurse practitioners, PA’s and patients in the delivery of treatment for patients suffering from various behavioral health issues. Hours are Monday – Friday 8 a.m. – 5 p.m. Starting rate is $18/hour. Position comes with a full benefits package, paid holidays, and PTO accrual.
RESPONSIBILITIES
- Speak with patients and families regarding treatment program, explain procedures, communicate with referring physicians.
- Perform equipment positioning for various treatment sessions.
- Observe patients during TMS treatment sessions; alert treating physician if needed.
To learn more about TMS, click here: TMS – Lifestance Health
- Enter and update patient appointment information into EMR system.
- Assist patients at the check-in window
- Verify patient’s identification and insurance
- Secure credit card or form of payment for future balances
- Administer all new patient paperwork
- Answer incoming phone calls
- Respond effectively to inquiries from external and internal sources
- Perform other duties, special projects and tasks as needed
- Prepare new client packets weekly
- Administer Treatment Outcome Package questionnaires
- Send all new insurance to the benefits team for verification
- Update patient record when necessary
- Scan all client paperwork into EMR systems
- Maintain prescription pick up file
- Close and lock clinic at night
SKILLS & EXPERIENCE
–High school diploma or GED equivalent
- 3+ experience as a medical assistant or in a similar role (certification not required)
- BLS certification preferred
- Experience in customer service will be a plus
- Ease with clinical/medical office operations
- Knowledge of basic bookkeeping principles and office management systems and procedures
- Working knowledge of office equipment (e.g. optical scanner)
- Excellent communication and interpersonal skills
- Organized with the ability to prioritize and multi-task
- Reliable with patience and professionalism
- Must have ability to work independently and as a team member
- Must process strong communication skills, both written and verbal
- Must have strong attention to detail
- Must be able to multi-task
- Must have significant problem-solving capability
- Must be able to prioritize tasks daily
- Must possess a commitment to the mission statement and vision of LifeStance
- Qualified candidates must be legally authorized to be employed in the United States
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
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