Job description
Position Type University Staff Appointment Type Ongoing/Probationary Pay Basis Hourly Salary Grade 16 FLSA Status Nonexempt Percent 100 Posting Type Staff UWM Description
Preferred Qualifications
Target Salary Range $16.75 - $18.00 Benefits and Total Rewards
In instances where the Search and Screen Committee is unable to ascertain from a
candidate’s application materials whether they meet any of the qualifications, they will be
evaluated as not meeting such qualifications. Application Deadline 05/25/2023
The University of Wisconsin-Milwaukee (UWM) is Wisconsin’s second-largest university, with a unique dual mission of access and research to provide high-quality education for students from all backgrounds. UWM is one of 146 top research universities recognized as “R1” by the Carnegie Classification of Institutions of Higher Education. Along with its main campus in Milwaukee, UWM has branch campuses in Waukesha and Washington County.
UWM celebrates, values and promotes the diverse voices and experiences of its students and employees and our community partners. We believe diversity enriches and strengthens our institution. UWM is committed to providing equitable access to opportunities for students and employees from every background. We aspire to create a campus climate that is welcoming to all. Learn more here: https://uwm.edu/diversity-equity-inclusion/about-dei/
School/College/Division Description
UWM celebrates, values and promotes the diverse voices and experiences of its students and employees and our community partners. We believe diversity enriches and strengthens our institution. UWM is committed to providing equitable access to opportunities for students and employees from every background. We aspire to create a campus climate that is welcoming to all. Learn more here: https://uwm.edu/diversity-equity-inclusion/about-dei/
The Student Health and Wellness Center provides integrated, holistic care for students through our medical, counseling, and health promotion and wellness departments. We assist the UWM campus community through collaborative partnerships designed to enhance the university’s academic and community service mission and focus on our student’s wellbeing as an essential component to student success.
Job Summary
This position provides a critical interface as the entry point for the patient to access the health care delivery system at the Student Health Center and includes primary responsibilities for reception, registration, scheduling, system information and collecting payment for services rendered.
Maintaining a welcoming environment in the reception area for patients is essential. Extensive knowledge of overall clinic operations, electronic health record (EHR) and Student Health Center policies and procedures is required to coordinate clinical, behavioral health, education, outreach and sports medicine activity at SHC. The ability to multitask and think independently is required.
The Medical Program Assistant is expected to exercise initiative and wisdom in identifying problems and seeking permanent, workable solutions. Confidentiality and the security of health information are essential. This position requires careful attention to detail, strong communication skills, excellent organization skills and the ability to prioritize and perform a variety of clinical tasks. Work is performed under general supervision of the Patient Support Services Manager to whom this position reports. This position has standard business hours without scheduled night or weekend hours.
Minimum Qualifications
Maintaining a welcoming environment in the reception area for patients is essential. Extensive knowledge of overall clinic operations, electronic health record (EHR) and Student Health Center policies and procedures is required to coordinate clinical, behavioral health, education, outreach and sports medicine activity at SHC. The ability to multitask and think independently is required.
The Medical Program Assistant is expected to exercise initiative and wisdom in identifying problems and seeking permanent, workable solutions. Confidentiality and the security of health information are essential. This position requires careful attention to detail, strong communication skills, excellent organization skills and the ability to prioritize and perform a variety of clinical tasks. Work is performed under general supervision of the Patient Support Services Manager to whom this position reports. This position has standard business hours without scheduled night or weekend hours.
- High School Diploma or GED
- Minimum of 1 year of experience working in a medical, mental health, dental clinic or social service environment
- Previous experience using electronic health records
- Previous experience in customer service
- Demonstrated ability to plan, prioritize, and organize work to accomplish goals
- Demonstrated ability to contribute positively to a patient care team
- Demonstrated experience obtaining patient information while protecting the security of medical records and maintain patient confidentiality
- Demonstrated basic procedural knowledge relative to a healthcare clinic
- Demonstrated ability receiving/handling money, crediting patient accounts electronically, balance drawer at end of shift
- Experience working with a young adult, underserved, diverse population within a fast paced, constantly changing environment
As part of UWM’s commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life. UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans. Employees with a qualifying position also receive an
extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays. Please visit this link to view summary benefits information. (Compensation figures are for example purposes only.)
UWM
Benefits to Benefit You and Your Life
Application Instructions
Interested applicants are required to apply online and provide:
- Cover letter addressing your education/experience as it applies to all minimum and preferred qualifications
- Professional resume
- Document listing the names and contact information for three professional references
In instances where the Search and Screen Committee is unable to ascertain from a
candidate’s application materials whether they meet any of the qualifications, they will be
evaluated as not meeting such qualifications.
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