Job description

At North Florida Women's Care our ideal candidate will be professional and possess excellent communication skills, a self-starter that is organized, motivated, reliable and honest. You must be able to multi-task, problem-solve and thrive in a fast-paced environment. Prior medical experience is desired, but not required.

We offer a competitive salary and a generous benefits package.

The Medical Receptionist is responsible for greeting and conducting COVID-19 symptom screening of patients, collecting any patient financial responsibility fees, posting those payments, end of day balance for financial transactions, and chart preparation for the following day. The Medical Receptionist (Check-In/Check-Out) works at the front desk.

EXPERIENCE:

• Greeting of patients prior to their appointment, excellent customer service skills, and ability to interact appropriately with our patients
• Conduct COVID-19 symptom screening according to the practice’s guidelines
• Check temperatures with thermometers and document each temperature reading on a screening patient slip
• Provide high-level patient-centered customer service
• Collection of financial responsibility from the patient while still having a positive interaction
• End-of-day balancing for your financial transactions
• Register patients, verify and update patient data
• Maintain strict confidentiality of patient health information
• Compiling of charts and required paperwork for the following day
• Verification of insurance eligibility
• Schedule appointments to best meet the needs of the patient in adherence to our physicians’ schedules and availability
• Computer proficiency
• Ability to function in a fast-paced environment
• Other clerical duties as assigned, including cross-training of medical receptionist positions

REQUIREMENTS:

• Advanced training or education in customer service desired
• 1-2 years required experience in scheduling or reception in a healthcare setting
• Experience scheduling appointments, registering patients and obtaining/verifying health insurance information
• Ability to communicate calmly and clearly with patients and others on the phone
• Knowledge of customer service principles and techniques
• Ability to operate standard office equipment including multi-line telephone and computer
• Ability to function in additional clerical roles as needed
• Ability to navigate computerized scheduling system (Athena Practice)

ENVIRONMENTAL/WORKING CONDITIONS: This position requires prolonged periods of sitting, and manual dexterity for extended periods of use of a computer keyboard and mouse. There are continued periods of viewing a computer monitor. Ability to lift up to 30 pounds. There may be short periods of bending and squatting.

North Florida Women's Care is an Equal Opportunity Employer. North Florida Women's Care does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Tallahassee, FL 32308: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

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