Job description

Positions available in our Schenectady office.

ESSENTIAL FUNCTIONS

• Greet patients, add/verify patient demographics, obtain insurance information and scan all payer insurance cards. Ensure patients have any applicable referrals.
• Review all doctors’ schedules daily to determine availability and strategic placement of triage patients.
• Provide efficient and professional telephone services; answer telephones, make/cancel/reschedule appointments.
• Accurately schedule/re-schedule appointments.
• Accurately take messages or triage to the appropriate staff according to established protocols.
• Coordinate necessary activities with Medical Records.
• Document the “notes” section of the patient account regarding any pertinent information.
• Copying, filing and scanning as necessary.
• Secure all daily money and provider prescription pads in the office safe each evening.
• Place daily work and patient charts in the assigned secure location upon leaving.
• Ability to travel to all office locations as needed for receptionist coverage, meetings and management issues.
• Ensure accuracy of daily collection and balance all financials to the appropriate reports.
• Maintain a clean and orderly work area.
• Maintain forms and office supplies required for front desk activities.
• Assure the readiness of the reception area for each working day; open/close the office at the designated time and have all front desk activities fully operational at the start of business hours.

Minimum Qualifications:

High school diploma or GED with a minimum of one year experience in a customer service setting. Position requires excellent verbal communication skills, multi-tasking capabilities and the ability to work in a fast-paced environment where teamwork is critical.

Preferred Qualifications:

Bilingual, Spanish

College education, prior healthcare and billing administrative experience a plus.

Candidates should be willing to work a flexible schedule Monday - Friday. Primarily stationed in the Troy office, Ability to travel to any other office locations as needed - Albany, Clifton Park, Schenectady, Schodack.

Benefits: Medical, dental, FSA, 401k, education including specialty certifications, vision including discounted eyewear for employee and family.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: One location

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