Job description
The Member Enrollment Coordinator (MEC) will work in a fast-paced Call Center atmosphere receiving inbound calls and making outbound calls. In this position, you will assist members with copay assistance enrollment, case questions, requests, and concerns.
The expectation of the MEC is to provide a high quality of service to our members as you assist in completing program requirements and striving for first-call resolution. Member Enrollment Coordinators are expected to maintain a professional and compassionate demeanor and support members by clearly understanding their needs and providing a clear path to ensure the member receives the most efficient and productive path to complete successful enrollment.
Position Details
- United States- Remote/Telecommute
- Shift start times range from 10:00a - 11:30am Est Monday- Friday [Excepting applicants in EST, CST, MST time zone]
- Equipment and hardware provided. Interviewing, orientation, and training are conducted virtually.
Responsibilities
- Provide members with efficient and supportive direction to understand and resolve any
- Utilize CRM database to verify member data to complete enrollment.
- Records details of inquiries, comments, and interactions via CRM
- Escalate unresolved cases and pending member grievances
- Act as a subject matter expert to ensure the information given to members is accurate
- Work assigned queues and/or cases as directed by call center leadership
- Complete all necessary continued learning and training requirements per department and company need
- Other essential duties as assigned
Requirements and Qualifications
- High School Diploma or GED
- 1 to 2 years Call Center experience in fast-paced setting
- Excellent written and communication skills
- Professional phone demeanor and attitude at all times
- Ability to maintain a high level of confidentiality and always remain HIPAA compliant
- Basic computer navigation skills
- Ability to navigate multiple screens and speak clearly on the phone simultaneously
- Experience with Salesforce or other CRM software
- Certified Pharmacy Tech (CPhT) or healthcare customer service a plus
- Bi-lingual in English/Spanish is a plus
Work From Home Requirement
(25/25mp) to execute all job functions. Additionally, the employee must provide a private
workspace with a desk and chair, free from distraction.
Physical Demands and Working Conditions
Duties are performed primarily in a home office setting utilizing Company provided computer equipment. While performing the duties of this job, you will regularly sit and talk. The employee is frequently required to use their hands. Employee will occasionally be required to stand and walk.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Benefits
Eligible for benefits within 30 days
- Health
- Dental
- Vision
- STD, LTD, Critical Illness and Accident
- Company Paid Life Insurance
- 401(k) 100% company match up to 4% 90 days
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