Job description

Tennis Center Sand Point (TCSP), located in NE Seattle's Magnuson Park, is Seattle's premier public indoor tennis facility.

Staff at TCSP are passionate, talented, committed and resourceful. The Member Services Associate (MSA) is a part-time front desk position that serves as the frontline of TCSP’s day-to-day operations. Member Services Associates are responsible for fielding customer inquiries and providing excellent customer service. This is a dynamic position with many opportunities for growth and increased responsibilities and compensation.

Please submit a detailed cover letter stating schedule preferences (day/swing shift), resume, and list of references with your application.

Member Services Associate Duties:

• Warmly welcome and assist all members and visitors to the tennis center
• Possess knowledge of all tennis services/programs provided and pro shop products
• Execute a variety of administrative duties such as scheduling court times, class registrations, and account troubleshooting
• Cashiering duties for services and retail
• Screen and route incoming calls
• Maintain order and cleanliness of tennis facility throughout shift
• Develop relationships with clientele and foster a caring community
• Attend monthly Member Services meetings

Qualifications:

• Previous customer service experience preferred
• Strong communication, computer, and telephone skills
• Attention to detail and problem-solving skills
• A creative mind with an ability to suggest improvements
• Some college preferred
• Proficiency in MS Office or Google doc products (Excel, Word, Outlook, Google Sheets, Google Forms)
• Tennis knowledge a plus but not required

Schedule

• Preference for candidates who are willing to work evenings and weekends

Shift Times (Fall-Spring)

• Weekdays: 9:15am-1:30pm, 6:30pm - 11:30pm/Close
• Weekends: 8:45am – 1:30pm, 6:30pm - 10:15 pm/Close

Compensation and Benefits:

• $18.75/hr starting rate with the opportunity for consistent raises
• Medical/vision/dental for full-time employees
• Complimentary annual membership & walk-on court time
• Discount on class programming, equipment, and clothing

Job Type: Part-time

Pay: From $18.75 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Seattle, WA 98115: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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