Job description
Provide excellent customer service, process membership and program registrations, and provide information to staff and members regarding membership and programs. This position is a vital role to retain members, good relations in the community, and overall growth of the YMCA. We are looking for someone that is able to work weekends, specifically Sundays, as well as be a backup during the weekend for when others need time-off. Great 2nd job opportunity for someone!
Benefits:
- All part-time employees receive an individual YMCA membership and program discounts
- Paid Sick time
Duties:
- Treat all members, participants, staff, and guests with genuine care and respect
- Greet and scan members at the front desk
- Register program participants using membership database
- Answer and direct phone calls
- Ensure accurate cash/credit transactions and end of day reports
- Stay up-to-date with YMCA changes/updates
- Hand out locker keys
- Provide accurate information regarding the facility, memberships and programs
- Follow all association policies and attend all required trainings
Requirements:
- Must be 18 years of age
- Friendly warm personality
- Possess conflict resolution skills
- Excellent communication and computer skills are a must
- Minimum of 1 year customer service experience; Reception or Hospitality experience is preferred
- Must be able to communicate and demonstrate the 4 core values of Caring, Honesty, Respect, and Responsibility
- Ability to handle a fast-paced front desk environment
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