Member Support Specialist

Full Time
Austin, TX 78746
Posted
Job description

About Membersy

Membersy builds payment tools and subscription infrastructure for the evolving dental services industry. We're helping small startups and the world’s biggest Dental Service Organizations (DSOs) democratize access to quality dental care through subscription-based dentistry.

Our mission is to reorient the dental industry’s existing payment methodologies by empowering forward-thinking DSOs with the platform they need to engage their communities with innovative payment solutions and competitive, transparent pricing options. And we’d like your help.

With our recently announced $66 million Series B investment from Spectrum Equity, the time is now to join team Membersy!

As a Member Support Specialist at Membersy, you will:

  • Respond to member-related support inquiries via phone, email and chat
  • Track member-related support issues and assist in trend analysis
  • Proactively engage members to ensure they are utilizing and renewing their membership
  • Effectively communicate with members to create a professional and memorable experience at every touch point of the brand

What we are looking for in a highly qualified candidate:

  • 1+ year of member care or support experience
  • Fluency in Spanish
  • Strong people skills - friendly, empathetic, good listener, and enjoy personal interaction
  • Prideful in your work and detail-oriented
  • Organized and diligent in following up on action items
  • Familiarity with support tools such as Zendesk, Salesforce, Gmail, etc. (preferred)
  • Must be legally authorized to work permanently in the United States without employer sponsorship
  • Must reside in the greater Austin metro area

Perks & Benefits

  • Competitive compensation package with growth opportunities
  • Employer-sponsored medical, vision, dental, and disability benefits
  • 401(k) with employer matching and discretionary profit sharing
  • Flexible PTO, paid parental leave and company holidays
  • Commuter benefits for transit and parking
  • A beautiful office with a fully stocked kitchen and company sponsored lunches
  • Awesome company events: sports games, happy hours, volunteer initiatives and much more

Membersy is a proud equal opportunity employer. We are open to all backgrounds and never discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Parental leave
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday

Ability to commute/relocate:

  • Austin, TX 78746: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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