Phenomenal Career Opportunity for a great Organization!!!

Overview:

The YMCA of Metro North has a long history of providing many communities throughout the Northern suburbs of Boston with outstanding programs and services for youth, adults and families. Serving the communities of Lynn, Peabody, Saugus, Melrose, Nahant, Revere, Lynnfield and Stoneham, the YMCA of Metro North needs an experienced YMCA Membership Director that will lead the sales and membership efforts of our Saugus Family YMCA into the next phase of growth and prominence, to meet the cause and mission of the YMCA.

POSITION SUMMARY AND OVERVIEW:

The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Senior Membership Experience Director, this position, will drive new membership sales, maximize retention through relationship building, lead and manage the welcome center staff to grow and improve member enrollment and engagement. This position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA.

Essential Functions and Duties:

• Working with the Executive Director, plan all welcome center staffing and member growth strategies, based upon membership sales and revenue goals.
• Working with the Executive Director, target local community organizations to partner and collaborate with, to help grow the Y’s impact.

• Perform research necessary to develop, plan and implement communications (education and outreach) campaigns to help drive membership and community knowledge of Y programs, services & benefits offered.
• Outreach to local companies and organizations to establish alliances.
• Ensure all membership and marketing efforts are consistent with the Association’s mission, strategic goals and community needs.
• Recognize and promote member service, acquisition and retention as the primary responsibility of all staff throughout the branch.
• Work closely with the Marketing department to coordinate all membership promotional efforts and campaigns throughout the year to achieve monthly & annual goals.

• Teach and train all staff members how to be a friendly and welcoming presence in the Y.
  • Provide excellent member service by exceeding member expectations including being a good listener, caring about member’s well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
• Meet and exceed monthly and annual membership sales goals.
• Conduct prospective member tours as per training.
• Assist in grass roots marketing including handing out flyers, working tables at community events, and attending other special events as needed
• Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
• Attend all staff meetings (mandatory) and be able to work as a team player.
• Work some nights and weekends as assigned.
• Perform all other duties as assigned.

Skills and Competencies/Know How:

• Associates Degree.
• 1 - 3 years of supervisory experience.
• Able to multi-task (helping staff, helping members, answer phone, handle other duties)
• Strong computer skills. Able to be efficient, proficient and knowledgeable in customer services, and decision making.
• Able to learn information about each department to better serve potential members and current members or know where to find it.
• Able to understand the relationship of the general public to the association, of staff to volunteer, and of staff to staff, and be able to effectively enhance and cultivate those relationships.
• Able to communicate effectively with adults and children alike.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to stand for long periods of time as well as work and train on a computer.
• Excellent audible ability. Able to hear sounds up to 300 feet away at normal decibel level.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee frequently is required to sit and reach with hands and arms.
• The employee must occasionally lift and/or move up to 20 pounds including transporting the trauma bag to an emergency.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• Physically and verbally able to interact with members and staff.
• The noise level in the work environment is usually moderate.

REQUIRED TRAINING/CERTIFICATIONS:

• Child Abuse Prevention (or within 30 days of employment)
• Respect in the Workplace (or within 30 days of employment)
• Member Service Training
• Listen First
• Oxygen Administration, First Aid, CPR/AED for the Professional Rescuer.