Job description

Care Management Associate (Letter Writer) helps to support the prior authorization department and Notice of Action Department by writing member letters and provider faxes. The NOA letter writer also makes called to providers and members to get needed information to complete the notifications. The NOA team averages 3000-4000 member letters and/or provider faxes per month. The Letter Writer is responsible for writing letters accurately and effectively and managing timeframes to avoid regulator sanctions. Letter Writers must write medical, pharmacy, dental, and behavior health letters and have them mailed out within the 24-hour, 72-hour, and 14-day regulator timeframes

Pay Range
The typical pay range for this role is:
Minimum: 18.50
Maximum: 34.60

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
Computer literacy to navigate through internal/external computer systems, including Excel and Microsoft Word. Ability to effectively participate in a multi-disciplinary team including internal and external participants. Familiarity with basic medical terminology and concepts used in care management. Effective written and spoken communication, telephonic and organization skills. Understanding of health care business preferred 1 year of experience in business or technical writing preferred. Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members.

Preferred Qualifications
We are looking for individuals that have strong analytical skills focusing on accuracy and attention to detail. Someone who is self-disciplined, motivated and can build collaborative working relationships. Candidate should be able to type and be computer literate in order to navigate through internal/external computer systems including Excel and Microsoft Word. This person would need to be able to work in multiple windows on multiple screens. We are seeking an individual who can think outside the box and has the desire to learn and grow. Excellent verbal and written skills preferred with the ability to meet demands of a high paced environment to meet tight deadlines.

Education
diploma

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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