Job description

Summary:

The Messenger Engineer Contractor position is responsible for the support, engineering and operation of the global messaging infrastructure and mobile device management platforms. Resolve complex technical issues related to system availability, performance and end-user experience. Provide direct support to other infrastructure and application teams as it relates to messaging and mobility as well as third-level support for end-users. Manage escalation of issues to other third-level support teams and vendors. Proactively monitor systems for stability and performance issues and perform regular reporting of system metrics for capacity planning purposes. Participates in the implementation and delivery of messaging projects.

What you’ll be doing

• Monitor user support requests escalations to the team by email, phone or our IT Service Management system. Triage, investigate and address issues identified.

• Work with staff to escalate and resolve issues, which may include direct interaction with outside vendor.

• Provide timely feedback to the end user on the status of their issue.

• Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint.

• Document and communicate platform standards to other IT groups.

• Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies.

• Provide subject matter expertise and support assistance for projects seeking to leverage the messaging and mobile computing environment.

• Coordinate and execute production changes related to operations and project activities. Document and record implementation steps for future reference.

• Understand and remain current on messaging and mobile device technologies and trends.

• Collaborate with Information Security and Security Operations to ensure email and mobile device security is maintained.

• Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager.

Skills we’re seeking

• 3+ years of Messaging Engineering experience

• Strong understanding of mobile device management (MDM) platforms (AirWatch, Mobile Iron, iOS, BlackBerry, ActiveSync).

• Experience with Exchange 2016, Office 365, Email archive systems, SMTP, etc.

• Experience with Proofpoint

Nice to have experience

• Understanding of Powershell scripting and automation techniques in a Windows environment.

• Understanding of unified communication technologies including Skype for Business.

• Understanding of Active Directory and Microsoft Windows 2012/2016/2019 Server.

Tech Stack We Use

• Microsoft Exchange

• Microsoft Outlook

• Microsoft Skype for Business

• Microsoft Active Directory

• Proofpoint

• Mimecast MessageControl

• Capax EAS Archive

• Workshare Protect

• Microsoft Windows Server

• VMware Workspace One UEM (AirWatch)

• Apple iPhones/iPads

• BlackBerry 10 & BlackBerry Work

• Trend Scanmail for Exchange

• GSX and SCOM Monitoring Software

Job Types: Full-time, Contract

Salary: $60.00 - $70.00 per hour

Schedule:

• 8 hour shift

Experience:

• Microsoft Exchange/ Outlook /Skype for Business: 1 year (Preferred)
• Microsoft Active Directory: 1 year (Preferred)
• Proofpoint: 1 year (Preferred)
• Mimecast MessageControl: 1 year (Preferred)
• Capax EAS Archive: 1 year (Preferred)
• Workshare Protect: 1 year (Preferred)
• Microsoft Windows Server: 1 year (Preferred)
• Apple iPhones/iPads /BlackBerry 10 & BlackBerry Work: 1 year (Preferred)
• VMware Workspace One UEM (AirWatch): 1 year (Preferred)
• Trend Scanmail for Exchange: 1 year (Preferred)
• GSX and SCOM Monitoring Software: 1 year (Preferred)

Work Location: One location

Speak with the employer
+91 7328125828

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