About This Role

The MSP Engagement Manager is responsible for ensuring our strategic managed service providers are performing to, and operating in compliance with, the terms and conditions of our contractual agreements. The Manager will lead the governance activities, which includes contract, performance, and financial management, across a portfolio of contracted work. The MSP Engagement Manager partners closely with the service coordinators, varying levels of IT leadership, vendor liaisons, contracts specialists, and internal legal advisors to ensure the successful delivery of the contracted services and/or products to meet our business objectives. This role will ensure that all necessary contract changes related to a specific engagement are identified, executed and communicated to the appropriate engagement stakeholders. This role also serves as the primary contact to the partners account partner, to foster and maintain a successful partnership.

What You’ll Do

• Align managed services strategy across portfolio.
• Drive an effective partnership between Biogen and MSP’s for a specific set of contracted engagement(s).
• Implement and continuously improve effective governance forums and processes.
• Provides leadership to the service delivery function.
• Support MSP operational processes and procedures across the IT landscape.
• Serve as subject matter expert and primary point of contact for all issues and changes related to a specific MSP contract(s).
• Serves as escalation point for risk and issues requiring support from the MSP Service Managers

Who You Are

You have a passion for IT operations and driving continuous improvement. You possess excellent communication and project management skills, with the ability to manage multiple stakeholders and prioritize competing demands. You should have a strong understanding of contract management, financial management, and performance management, with experience in working with managed service providers. A collaborative and team-oriented mindset, with the ability to work independently and take ownership of initiatives, will be essential to succeed in this role.

Required Skills

• Contract Management
• Performance (SLA) Management
• Vendor Management
• Financial Management and Forecasting
• IT Performance Reporting and Analysis
• MSP Service Delivery Management
• MSP Service Delivery Operations - Application Development and Delivery
• MSP Service Delivery Operations - Infrastructure and Operations
• MSP Service Delivery Operations - User Services
• Governance
• Program Management
• Supplier Management
• Technology Service Management
• Incident Management
• Problem Management
• 10+ years in IT Operations, Partner Management, and/or IT Service Delivery

Preferred Skills

• Change Control
• Application Support
• Service Catalog Management
• Demand Management

“Diversity is key for the survival of our ecosystem. I believe it is the single most important factor for a balanced flourishing environment where everyone thrives.”

• Guy Hadari – Chief Information Officer- Biogen

All your information will be kept confidential according to EEO guidelines.

Why Biogen?

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.