At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting.

We are currently seeking our newest innovator to join our dynamic team as the National Service Account Manager on the Customer Service Team!

POSITION DESCRIPTION:

The National Service Account Manager is responsible for managing key strategic relationships and internally is referred to as a Key Account Manager. They will also provide operational support of assigned LG National dealers (THD, BBY, Lowe’s) who sell and in some cases service HA (Home Appliance)/HE (Home Entertainment) products. Reporting to the Regional Service Manager (RSM), the KAM will have the following responsibilities.

Core Responsibilities

• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets (related to returns and service cost) and critical milestones for a one and three-year period
• Achieves strategic customer objectives defined by company management - Completes strategic customer account plans; conducts MBR or QBR as required
• Review means to improve profitability for partnership with assigned accounts; may include returns reduction, or other strategic means to drive improvement to overall operation
• Monitoring service performance metrics and facilitating timely interventions
• Conduct routine account/dealer visits within assigned territory – Partner for account development
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis and find innovative solutions to complex problems
• Provide account performance weekly – Report to senior leadership as required

Background/Experience

• Minimum eight (8) years of service industry experience preferably in a field service organization
• Experience & analytical capabilities to understand operational impact to customers, business, P&L and speak to and demonstrate proposed plan ROI
• Strong negotiation skills with a problem-solving attitude
• Ability to communicate in writing and verbally with great precision and diplomacy up, laterally and down the organizational structure as needed
• Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
• Ability to create effective relationships, influence, and collaborate internally and externally at all organizational level

Necessary Skills/Attributes

• Position is based in Pacific or Mountain Time (Phoenix, Portland, Denver, LAX, Etc.)
• Bachelor's degree in a business-related field or equivalent work experience
• Consumer Electronics, Mobile Phone, or Home Appliance background preferred
• Ability to set clear expectations and deliver performance feedback
• Enhanced knowledge of MS Office including Excel, Word, and PowerPoint
• Acknowledge emails/texts/phone calls within 24 business hours – Providing answers or ETA for same
• Brand Ambassador, Self-Motivated, Effective Task Manager, Change Agent
• Ability to work independently and travel up to 30% (domestically) including attending key industry tradeshows

LG Electronics, USA Inc., LG Mobile Research USA LLC, LG Electronics, Alabama, inc., LGEVU and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.

IND123

#LI-TF1