GENERAL STATEMENT OF JOB

This Network Analyst I position reports to the Network Manager and will be responsible for providing support to the City of Miramar’s internal network and voice infrastructure, under the supervision of a senior Analyst or Network Manager. Network Analysts are valuable team members who are establishing their careers in technology and will be learning from experienced professionals in a collaborative, fun, and dynamic environment.

ESSENTIAL JOB FUNCTIONS:

• Resolve tickets in a timely and professional manner and escalate issues if they cannot be resolved.

• Identify potential changes and system improvements to present to manager for consideration and implementation.

• Analyze, install, test, debug, tune, maintain, document and support the requirements, development and implementation of network wired, wireless and voice infrastructure.

• Manage connecting patch cables in data closets and at workstations.

• Manage and maintain documentation for network infrastructure and systems.

• Provide basic support in configuring cell phone / tablet applications.

• Using supplied tools to be able to view Wi-Fi / Network status and take appropriate action if an alert occurs.

• Provide end-user technical support and technical direction as required.

• Operate a variety of equipment such as personal computers, printers, copier, fax, telephone, etc.

• Interact and communicate daily with the immediate supervisor, manager and City personnel.

• Using applications and management portals to make changes after review of Senior Analyst or manager.

• Manage and maintain documentation for network infrastructure and systems.

• Interact with Vendors and coordinate with project tasks.

• Perform system Moves Adds and Changes as needed.

• Perform Cisco switch configurations and Operating System updates.

• Perform basic IP Subnetting and network configurations.

• Desktop / Softphone setup and configurations.

• Aid in management of distributed television / information architecture.

• Performs additional job-related duties as assigned and/or required.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• Associate degree from an accredited college or university in Computer Networking or related field

• Two (2) to four (4) years of work-related experience in a computer networking environment;

• Or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities required to perform the essential duties of the job.

• Must possess a Network Plus (or equivalent) certification or at a minimum be able to obtain within 10 months from hire date

• FDLE-CJIS Certification required for employment. Employee must attain CJIS Certification three (3) months from hire date.

• Valid Florida Driver's License and maintenance of clean driving record.