Job description

Every hotel name may have a story, but few hotels can claim inspiration from royalty. From the dawn of Warwick, “The Monarch” has represented living and, more importantly, receiving the royal treatment. It symbolizes Warwick Hotels and Resorts’ promise – that wherever the emblem reigns, so does our level of service and sophistication.

Night Audit/Front Desk Agent

This position will provide Night Audit 2 nights per week (11p.m.-7p.m.), and front desk 3 days per week

Provide a warm welcome to our guests.

Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Provide outstanding customer service and name usage in guest interactions.

Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.

Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Qualifications:

High school or equivalent education required.

One to two years in a public contact position.

1+ year Night Audit experience or strong math skills

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written.

Must possess basic computational ability.

Must possess basic computer skills.

General knowledge of the city where hotel is located and its attractions.

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift

Work Location: One location

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