Job description

SUMMARY

Mainline Sales is an independent manufacturers’ representative operating within the waterworks, fire protection, irrigation, plumbing, and industrial industries. We represent premium brands and are very selective when considering additions to our portfolio.

Order Entry Specialists are to process orders for customers, answer calls, and help manage company e-mail. Data entry within multiple systems, working mostly with INFOR and Microsoft D365. Maintain a professional, courteous, and respectful environment when communicating with peers and customers. This individual must be self-motivated and able to multi-task, while being creative yet organized and disciplined. Reports to the Customer Care Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.

• To process orders received accurately and efficiently, within prescribed department guidelines.
• Process RGAs (returned goods/materials authorizations) and Credit Memos as required.
• Answer inbound phone calls and assist customers with ordering. Process orders, verifies stock, checks status of backorders, and notifies customers of delivery dates or tracking information.
• Communicate relevant information to other departments (i.e., Outside Sales, Purchasing, Marketing, Warehouse, and Accounting).
• Manage Customer Care e-mail inbox-determine level of urgency of inquiry, assign to customer care associates or handle as required.
• Communicate with Manufacturers regarding RGA/RMAs, direct shipments, pricing, and product information/updates.
• Assist in general office administrator duties; clerical duties, filing, scanning and performing other relevant duties as needed.
• Participate in product training sessions as required.
• Assist other departments where needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty to satisfaction. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work with minimal supervision. Proven self-starter with motivated attitude.
• Excellent phone skills.
• Above average math skill. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentage and discounts.
• Ability to read and write English.
• Ability to speak and write articulately and credibly, to resolve issues/concerns with customers, and to respond quickly and professionally to prospects and customer requests.
• Effective problem-solving skills essential.
• Exceptional organizational skills
• Very high attention to detail.
• Ability to understand our products and convey their value to prospective customers.
• Ability to multi-task in a fast-paced high volume work environment.
• Possess personal integrity and professionalism.
• Previous Plumbing Market knowledge preferred.
• While performing the duties of this job, the employee is regularly required to sit for four hours at a time. The employee is required to speak, see and hear. The employee is required to possess good hand-eye coordination. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 lbs.
• The noise level in the inside sales area is usually moderate.

EDUCATION AND/OR EXPERIENCE:

• Preferred 3+ years’ experience in Order Entry.
• High School degree required. Equivalent experience in related industry may be substituted for degree.
• Knowledge of and expertise in the use of computer systems including Word, Excel and Outlook. Typing 45 wpm.
• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
• Ability to apply common sense understanding.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Sacramento, CA 95838: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Order entry: 3 years (Preferred)

Work Location: One location

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