Job description
We are excited to announce we are expanding and looking to grow our team with a new Order To Cash (OTC) Specialist!
Our Company Culture:
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
Centre Company Benefits:
- Hybrid Work Options, Paid Time Off, and Paid Holidays
- Medical, Dental, Vision, and 401(k) with employer match contributions
- Stability to grow alongside hard workers in a collaborative environment with opportunities to grow professionally
Position Summary
Responsible for performing all tasks within the order-to-cash process as it relates to hardware/software orders and/or Projects (order management, billing, & collections).
Essential Duties and Responsibilities
- Assist Procurement by issuing PO’s and obtaining updates from vendors
- Assist with Sales Order updates
- Assist with RMA’s and monitoring progress until RMA’s are closed
- Assist with Service Credits (CSAT’S) related to projects or agreements
- Process and distribute emails from procurement and billing inbox
- Prepare invoices for Sales Orders and/or Projects
- Prepare monthly, pro-rated, and usage invoices
- Prepare monthly DIR Reporting
- Engages customer for payment collection purposes to ensure using the approved collection process.
- Stays up to date on all trainings and certifications for software and business partners.
- Assist OTC Analyst as directed
- General backup for other OTC members
- Other duties as assigned by management
Education/Experience/Certifications
- 6+ months of OTC experience preferred or equivalent combination of education and experience.
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