Part Time Customer Credit Representative-AES Indiana
Full Time
Indianapolis, IN
Posted
Job description
At AES, we raise the quality of life around the world by changing the way energy works. Everyone makes an impact every day in our small, global teams. Apply here to start an extraordinary career today.
IMPORTANT REMINDER: AES INDIANA communicates to applicants by email. Therefore, it is important to check your email frequently as a timely response may be required. Please also be sure to check your spam folder as emails from our system are sometimes routed to spam.
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AES INDIANA Part-Time Customer Credit Representative
APPLY INMEDIATELY, FEW SPOTS AVAILABLE. If you apply for a part time position, you will be considered for a part time position only.
Starting Hourly Wage: $ 16,84 per hour
Working remotely due to COVID, subject to change.
QUALIFICATIONS:
- High school diploma or equivalent with one (1) year of experience in a similar position required.
- Computer skills and knowledge of other general office equipment is required.
- Must pass a Customer Service Representative test, including keyboarding, computer fluency and basic mathematics.
- Must be able to deal with customers and other employees in a courteous and efficient manner.
- Must work extended business hours, selected holidays and overtime as required.
- Must successfully complete the AES Indiana Customer Service Training program.
- Additional consideration will be given for any experience or training contributing to the applicant's ability to perform the job.
JOB FUNCTION:
The AES Indiana Customer Service Center is a fast-paced inbound Contact Center. Successful candidates will take calls from customers who have questions about their electric bill, service, and payment arrangements (including extensions) accurately and within established Company guidelines. Performs other duties that may be requested by authorized personnel.
DURING TRAINING:
Must be available to work 40 hours per week throughout the 4-week training period. Training will be IN PERSON.
Punctual, 100% mandatory attendance is required.
WORK SCHEDULE (AFTER TRAINING ENDS):
Must be able to work flexible hours and various schedules in order to meet service needs.
Part-time hours will not exceed 1,000 hours per year.
Currently, AES Indiana's Contact Center hours are Monday through Friday, 8 a.m. to 5 p.m.
Candidates hired may be scheduled during any of these hours.
May be required to work when the Contact Center is open. This might include some days that the Company observes as a “holiday” as well as during inclement weather – even when area schools and businesses are closed.
Attendance, punctuality and schedule adherence are critical in our Contact Center environment and to our Customer Service Team’s success.
Schedules are determined upon hire to allow individuals time to coordinate vacations, child care, schooling or other personal time around the posted work schedule.
The work we do to provide safe, reliable electric service to our Customers is critical. Your exceptional, punctual attendance is necessary in order for us to provide prompt customer service.
Safety comes first at AES. To protect the health and safety of our people, customers, communities and partners, and to provide and maintain a workplace that is free of known hazards, AES requires all newly-hired people or current AES people applying for U.S.-based role(s), to be fully vaccinated against COVID-19 or be willing to be fully vaccinated against COVID-19 by their date of hire. Except where prohibited by law or not specifically covered in a collective bargaining agreement, new hires and transfers will be required to provide proof of vaccination during onboarding and periodically thereafter. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.
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