PAS Specialist - Gabriel Park
Full Time
Portland, OR 97239
Posted
Job description
Department Overview:
The PAS Specialist - Front desk is responsible for all reception duties, including check in, check out, telephones and providing a high level of administrative support to both providers and patients. This will include gathering appropriate and correct patient demographics, financial screening, worker compensation status, and non-covered service status. Will schedule appointments including but not limited to new patient, ancillaries, procedure services, surgery services and follow-up appointments. Maintains current information on all managed care insurance plans and is up-to date with all insurance plan changes, utilizing information to efficiently and effectively obtain authorizations as appropriate. Solid understanding of ICD9/CPT coding requirements and issues. Responsible for keeping the schedule flowing smoothly and on time. Function/Duties of Position:
As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
Family Medicine at Gabriel Park is a community clinic located in SW Portland. We serve our patients in varying stages of life and throughout their lives. Our services include general family medicine, transgender care, maternity care (including deliveries), pediatric care, behavioral health, sports medicine, travel immunizations, acupuncture, a retail pharmacy, x-ray, minor procedures, and health maintenance with focused preventive care. We are a high volume clinic that sees up to 250 patients and receives 400-600 phone calls daily. We have 39 providers plus 60 staff members. Our clinic guides itself though our vibe: Compassionate, Committed, and Collaborative.
The PAS Specialist - Front desk is responsible for all reception duties, including check in, check out, telephones and providing a high level of administrative support to both providers and patients. This will include gathering appropriate and correct patient demographics, financial screening, worker compensation status, and non-covered service status. Will schedule appointments including but not limited to new patient, ancillaries, procedure services, surgery services and follow-up appointments. Maintains current information on all managed care insurance plans and is up-to date with all insurance plan changes, utilizing information to efficiently and effectively obtain authorizations as appropriate. Solid understanding of ICD9/CPT coding requirements and issues. Responsible for keeping the schedule flowing smoothly and on time.
- Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit. This position will also check in / out established patients, make return appointments; provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately into OHSU databases or into the medical record when necessary. Answer all basic appointment questions. Determine and collect co-payments/cash handling. Applies problem solving and negotiating skills in resolving patient concerns. Provides high level of support to providers and patients.
- Understands all pieces of the OHSU Revenue Cycle including forms, statements and billing entities.
- Demonstrates strong customer service skills in all interactions with patients including telephone and face-to-face situations.
- Six months of work experience in a medical office setting, including high volume direct patient contact OR
- One year of work experience in a high volume direct public contact position.
- Note: Successful completion of a formal OHSU Administrative Internship Program will substitute
for one year of experience.
Knowledge and Skills Required:
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Basic computer keyboarding skills including typing of 30 - 45 wpm.
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Working knowledge of medical terminology.
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Strong relationship building skills with patients, health plans, providers, staff, management.
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Exceptional customer service skills - both in-person and on the phone.
- Exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties.
- Patient advocacy skills - evaluate patient concerns for timely resolution; sensitive to patient needs
- Must be able to perform the essential functions of the position with or without accommodation
Education:
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High School diploma
Experience:
- Basic computer experience with database knowledge.
- Knowledge of OHSU admission policies and PAS/authorization policies preferred. Knowledge of PAS procedures and integrated care at OHSU preferred.
Job Related Knowledge, Skills and Abilities (Competencies):
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Proficient in university network computer applications using EPIC.
- Clinic open M-F 7:30-8:00 pm (variable hours) With Occasional Saturday 9-1
- Exposure to ill patients - flu,colds, virus, HIV ect.
As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
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