Job description

Looking to excel your career in the health care industry? Look no further!

Erie Family Health is searching for compassionate and friendly Patient Access Representatives. Erie Medical is a diverse non-for-profit health center that has been helping over 80,000 patients across 13 locations for over 60 years.

As a Patient Access Representative, you will be working in fast paced environment providing exceptional customer service over the phone with grace and professionalism.

The position is full time, direct hire with varying hours between 7am – 8pm and must be available to work one weekend day.

Responsibilities

• Handle patients’ requests for all locations while applying correct workflows and protocols accurately and in a timely manner
• Simultaneously collect information from patients and key data into EMR systems
• Schedule In-Person and Telehealth appointments at multiple locations
• Register and verify insurance eligibility
• Closely follow all HIPAA guidelines when speaking with patients and families
• Route calls to correct administrative and clinical departments after assessing patients’ needs
• Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment

Qualifications

• High School Diploma or equivalent required
• Experience working in a fast paced, rapidly changing environment; call center preferred
• Healthcare operations or administration experience preferred
• Strong computer skills experience with dual screens, and navigating between multiple applications at once; types 25 WPM

If you are looking for a great company that cares about their employees and their patients, then this is the place to be. Are you ready to join a great team? Apply! Let's chat!

WHY WORK FOR ERIE?

• Erie believes in healthcare for all in need, regardless of ability to pay.
• Potential to WORK FROM HOME after 4-6 months of training.
• 100% covered medical services when you see an Erie physician
• Healthcare Insurance pro-rated based on compensation
• 15 paid days off per year, 7 paid holidays, + other PTO banks
• 401k with match!
• Robust Career growth, including a Tuition Assistance Program
• Qualifying employer for Public Service Loan Forgiveness Program
• Partner discounts with Ventra (pre-tax payment!), mobile phone carriers, Auto + Home Insurance through MetLife, Credit Union Membership and much more

**Candidates are required to be vaccinated against COVID-19 or willing to be vaccinated for employment. **

Job Type: Full-time

Pay: Up to $18.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

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