Southeastern Cardiology Associates strives to deliver the best care possible through a team approach. From check-in to check-out, each employee participates in delivering the highest quality of care and attention in the Southeast. Our commitment to you, our patient, is that we will treat you like family. We are compassionate and considerate. We are passionate about advancements in technology and patient care. We are educators and good listeners. We believe that qualified cardiology care is not hard to find. However, we think that embedding a world-class group of cardiologists within a team that is committed to treating the patient and their loved ones is what truly sets us apart. Our job is not done when the condition is diagnosed and treated appropriately. We consider the mission accomplished when we have treated the problem and our team has communicated effectively with the patient and their loved ones. Above all, we are here to serve you and your family. Our team of specialized physicians, mid-levels, nurses, technicians, and staff are committed to providing the highest level of service–this team approach truly sets us apart.

Responsibilities

• Answers incoming calls promptly and politely
• Completes Electronic Medical Records (EMR) specific administrative duties
• Receives hospital consults and directs to the appropriate physician on call
• Scans patient demographics into EMR
• Completes dismissal letters per providers’ request
• Reschedules patient appointments
• Receives actions/orders for scheduling
• Checks all front office voicemails (beginning of day, lunch, end of day)

Education and Qualifications

High school diploma or equivalent

Job knowledge and skills

• Basic knowledge of insurance required
• Experience with working in an EMR system preferred
• Exhibits an ability to adapt to unpredictable situations within the work setting; able to remain flexible
• Proven ability to work alongside and add value to a fast-paced healthcare team
• Possesses a positive attitude that can appropriately navigate and de-escalate potential patient issues
• Demonstrates excellent verbal and written communication skills
• Demonstrates proficient computer/electronic medical record systems skills

SEC Corporate Culture Expectations
Demonstrates the SEC Corporate Culture at all times with colleagues, providers, outside offices/vendors, patients, and their family members. Consistently portrays a positive attitude; excels in the individual role while creating a culture of teamwork and cooperation; puts the patient/family first and regularly seeks opportunities for self-improvement as well as operational improvement.

Core Competencies
Approachability, Compassion, Customer Focus, Dealing with Ambiguity, Decision Quality, Ethics & Values, Integrity & Trust, Motivating Others, Peer Relationships, Drive for Results, Listening

Functional Competencies
Composure, Conflict Management, Listening, Organizing, Patience, Problem Solving, Technical Learning, Time Management, Understanding Others