Essential Functions

Under direct supervision, the patient services representative is responsible for performing a variety of general administrative support duties associated with the patient intake and check-out processes and performs routine duties within the clinic and/or business office.

• Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the check in process is efficient.
• Conducts all functions associated with the check-out process to ensure the check-out process is efficient.
• Answers phone calls and directs as appropriate and according to office guidelines.
• Schedules patient appointments as appropriate and according to office guidelines.
• Obtains copies of accurate patient and insurance information and scans into the EHR and/or PM system according to office guidelines.
• Collects co-pays, co-insurance and deductibles and posts into PM system according to office guidelines.
• Prepares charts/demographics for patient appointments making sure all necessary information is complete.
• Confirms next day appointments and alerts patients as to needed documents, including details associated with time of service payments according to office guidelines.
• Follows up with patients regarding missed appointment and late cancellations, and out send out appropriate communication according to office guidelines.
• Performs other duties as assigned.

Qualifications and Education Requirements:

• Proficient in basic computer skills to include typing and 10 key.
• Basic knowledge of clinical procedures and regulatory requirements.
• Team player who can multi-task in a fast paced environment

Competencies

• Strong customer service and communication skills.
• Strong organizational and time management skills.
• Strong work ethic and high level of professionalism.
• Knowledge of insurance authorization/billing requirements.
• Proficient in basic computer skills to include typing and 10 key.
• Basic knowledge of clinical procedures and regulatory requirements.
• Team player who can multi-task in a fast paced environment.

Healthcare Associates of Texas is committed to complying with all federal, state, and local laws providing equal employment opportunities, as well as to all laws related to terms and conditions of employment.