Job description

The Patient Services Navigator (PSN) is responsible for assisting patients who are in transition after being discharged from the hospital or receiving care in the emergency department. The overall goal is to reduce the risk of hospital readmission and to avoid unnecessary emergency department visits by navigating the patient through the healthcare system.

SPECIFIC DUTIES:

• Supports the mission, vision and values of Community Medical Centers by modeling impressive relationship, communication, and job skills with the overall goal of providing excellent patient-centered treatment, care and services in a team environment.
• Establishes and maintains daily communication with area emergency departments, discharge planners, and hospitalists to learn of CMC patient activities in those facilities
• Enhances access to care for new CMC patients by working to establish PCP relationships for continuity of care and using disease specific protocols for entry into care.
• Works in close collaboration with providers and other health care personnel to relay significant social and emotional factors underlying a patient’s health problems by completing initial assessment and screening tools.
• Works directly with patients/families who have had a recent emergency department visit to ensure appropriate follow-up
• Raises awareness about the right health care in the right place by providing education about alternatives to emergency medicine and the benefits of receiving primary care vs emergency care
• Carries out tasks to execute the medical and support service plans by linking patients with appropriate resources and appropriate referrals to outside agencies
• Documents all patient encounters in the patient’s medical record
• Prepares routine correspondence to/from referring agencies and PCPs
• Coordinates care plan adherence activities such as appointment reminders, arranging transportation, etc.
• Participates in all departmental in-service training, quality improvement activities, and departmental staff meetings as appropriate.
• Prepares reports in a timely fashion as directed and may be responsible for performing grant related data entry.
• Maintains personal knowledge base of available resources, both in-house and externally.
• Maintains age specific competency
• May be required to interpret for patients and staff on an as needed basis
• Assures client/patient confidentiality
• Proactively assumes responsibility for continuous improvement activities and is receptive to accepting other job duties as assigned and as delegated.

MINIMUM REQUIREMENTS:

• Minimum of 1 year of experience in an ambulatory setting delivering care as a Medical Assistant, Health Educator, Nurse or similar
• If a CMC employee applies for the position, the employee should be in good standing
• Knowledge and use of electronic health record systems, electronic population management systems and Microsoft office is desired.
• Bilingual English/Spanish preferred but not required.
• Valid California Driver's License, proof of insurance and personal transportation.

PERFORMANCE REQUIREMENTS:
Knowledge, Skills and Abilities

• Highly effective collaboration skills, written and verbal communications skills.
• Computer competent and able to present key information in a succinct and clear manner.
• Ability to interact with internal personnel and external agencies requiring reasonable tact, discretion, and self-expression.
• Ability to work independently, use good judgment, maintain excellent communication skills and self-initiative
• Ability to read, understand, and follow oral and written instructions
• Ability to appropriately handle confidential information

TYPICAL PHYSICAL DEMANDS:

• Must be able to lift up to 40 pounds
• Must be able to hear on the phone and those who are served in person, and speak clearly in order to communicate information to staff
• Must have vision with or without lenses that is adequate to read memos, a computer screen, personnel forms and other documents
• Must have high manual dexterity
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn, fingering and feeling

TYPICAL WORKING CONDITIONS
Work is performed in an office environment. Involves frequent contact with staff and the public. Work may be stressful at times. Contact may involve dealing with upset people.

Location: 83 W March Lane Suite 12 14, Stockton, CA 95207

Job Type: Full-time

Pay: From $18.50 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have a minimum of 1 year of experience working in an ambulatory setting delivering care as a Medical Assistant, Health Educator, Nurse or similar?
• Are you fully Covid -19 vaccinated including Booster?

Education:

• High school or equivalent (Required)

Work Location: One location

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