Job description
Nemours is seeking a Patient Services Specialist Sr. for our Lakeland, FL location!
This position is responsible for: performing as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team and act as a resource to team members. Will also act as a team trainer, mentor, and lead worker.
Essential Functions:
Job Qualifications:
This position is responsible for: performing as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team and act as a resource to team members. Will also act as a team trainer, mentor, and lead worker.
Essential Functions:
- Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's supervisor.
- Customer Service : answer phone lines in a prompt and courteous manner, triage call and handle appropriately..
- Registration: collect, maintain and insure accuracy of information through the use of standard business practices.
- Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.
- Scheduling: Advanced and comprehensive understanding of visit types, templates and how to efficiently schedule a clinic session. Additionally, rescheduling cancellations and appropriately documenting correct cancellation reason.
- Communication: daily triage and management of electronic communication (Outlook, EPIC in-basket, Xtend) daily. Includes all Lakeland Regional Health systems (Cerner, Intranet, Rightfax)
- All other duties as assigned by supervisor.
Job Qualifications:
- High School Diploma required
- 3-5 years of experience in a medical office/ medical call center
- Bilingual (English/Spanish) preferred
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