Summary:

Responsible for answering calls, dispatching Slot Technicians, and maintaining the Dispatch computer program application.

Essential Functions and Responsibilities:

• Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner
• Maintain route status in the designated tracking system
• Answers all phone calls in a professional and courteous manner
• Promote team work within the PBX department and all other departments as it relates to your ability to complete the tasks assigned to you, in an effort to eliminate personal conflicts
• Refer all unresolved challenges/issues to immediate Supervisor
• Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• Previous experience in a high volume call center preferred
• Pleasant personality, team-oriented and enjoys working with and assisting people
• Familiar with and knowledgeable of the area road system preferred
• Proven experience providing high level of guest service
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents
• Strong computer skills
• At least 21 years of age
• High school diploma or equivalent preferred
• Ability to apply common sense reasoning to variety of situations
• Ability to functionally communicate occupational-based English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• None

Physical Requirements

• Frequently bend, reach, twist, squat, kneel, sit, stand, and walk
• Constant use of hearing and vision, talking, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.