Job description

Are you a salesperson at heart?

Do your friends and family tell you how positive and upbeat you are?

Do you like talking on the phone?

Are you tech savvy?

I want to talk to you!

Auto Giants is one of the fastest growing dealerships in the DMV area and we want to expand our Call Center with people who are organized, tech-savvy, and sales driven. We are TEAM oriented and are always looking for ways to help each other be the best we can be! If this is you, please submit your resume and I look forward to speaking with you!

Some of the various duties that are included in the Call Center Sales Representative position are as follows:

• Delivering phone sales presentations to prospective clients

• Asking prospects the right questions at the right time to identify their needs

• Receive inbound calls from customers to interact with them and identify their needs or issues

• Provide telecommunication solutions and recommendations to customers via telephone calls, emails and text messages.

• Bring in fresh and new ideas, be persistent and consistent

• Follow set communication guidelines in addressing the needs and problems faced by customers

• Build positive work relationship with customers to enhance the image and public perception of a company

• Place outbound calls to customers to promote new products and services

• Oversee the timely management of outgoing and incoming calls

• Ensure call records are properly stored and organized in a call center database

• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament

• Ensure daily shift call quotas and set targets are achieved

• Conduct research to identify solutions and answers to difficult client issues

• Provide periodic reports to company management on work activities

• Monitor trends in customer calls and alerts management in event of any suspicious activity

• Upsell products and services to customers when providing telecommunication solutions

• Sit at a workstation for long hours to interact with customers using a computer and a headset.

*Please complete the assessment required when applying to this position. If the assessment is not completed within 7 days of your application, you will automatically be rejected*

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Temple Hills, MD 20748: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 1 year (Required)
• Customer service: 1 year (Required)
• Inside sales: 1 year (Preferred)

Work Location: One location

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