Job description
Product Coordinator - Campus Diploma / Announcements
Job Summary:
The Product Coordinator is a critical member of our Campus School Sales and Service team; particularly working with Collegiate Diploma products and services. The Product Coordinator creates a partnership with our field sales staff to proactively develop and manage our College School customer accounts by establishing a value added service relationship with customers. The person in this position will be fully responsible to implement a high level of customer service that supports the sales strategy planned by the Territory Sales Rep. This is evidenced by a proactive approach to understanding customer needs, maintaining customer set up accuracy on Jostens systems, assisting sales people in program implementation, effectively handling daily customer transactional activity via phone, e-mail, mail (customer orders, order status, issue resolution, billing questions, product questions, campus promotion questions, etc.), maintaining customer records, and reporting on business activity.
The Product Coordinator will partner with their sales counterparts in the field to strengthen our business ability to retain customers, increase customer penetration with new products and drive new customer acquisition in order to make our high school business grow.
Job Description:
Job Summary:
The Product Coordinator is a critical member of our Campus School Sales and Service team; particularly working with Collegiate Diploma products and services. The Product Coordinator creates a partnership with our field sales staff to proactively develop and manage our College School customer accounts by establishing a value added service relationship with customers. The person in this position will be fully responsible to implement a high level of customer service that supports the sales strategy planned by the Territory Sales Rep. This is evidenced by a proactive approach to understanding customer needs, maintaining customer set up accuracy on Jostens systems, assisting sales people in program implementation, effectively handling daily customer transactional activity via phone, e-mail, mail (customer orders, order status, issue resolution, billing questions, product questions, campus promotion questions, etc.), maintaining customer records, and reporting on business activity.
The Product Coordinator will partner with their sales counterparts in the field to strengthen our business ability to retain customers, increase customer penetration with new products and drive new customer acquisition in order to make our high school business grow.
Job Description:
- Proactively understanding customer needs, maintaining customer set up accuracy on Jostens systems, assisting sales people in program implementation, effectively handling daily customer transactional activity via phone, e-mail, mail (customer orders, order status, issue resolution, billing questions, product questions, promotion questions, etc.), maintaining customer records, and reporting on business activity.
- Coordinate and complete all manufacturing sketches and artwork, and other day-to-day activities including warranty service issues.
- Partner with their sales counterparts in the field to strengthen our business ability to retain customers, increase customer penetration with new products and drive new customer acquisition in order to make our High School business grow.
- Has contact with other departments and locations within the organization to obtain and provide information.
Qualifications:
- High school diploma or equivalent
- 2 years previous Jostens customer service experience or 1 year rep service experience preferred
- Ability to work independently in an organized manner as well as being a team player.
- Working knowledge of products & processes. (diploma preferred)
- Working knowledge of Microsoft Suite Applications
- Strong oral and written communication skills in working with internal & external customers at all levels.
- Ability to make decisions and exercise judgement.
- Ability to resolve complex issues independently.
- Oracle knowledge preferred
- Announcement and/or Diploma product knowledge is preferred.
Compensation:
- $20-22 hourly non-exempt
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short/Long Term Disability
- Health Savings Accounts
- Paid Time Off
- Holiday Pay
- 401K Matching Program
About Us:
Celebrating 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.
Americans with Disabilities Act (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3399.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.