The Third Estimate has served our community for over 27 years in Northeast Ohio, since 1996. We are a family-owned and locally operated business in Solon, Ohio. Our company strives to provide superior customer service, integrity, and trust. We take pride in our top-notch craftsmanship, so we only offer the best high-quality products in the exterior home improvement market for roofing, windows, siding, gutter systems and insurance inspections.

Our Production Coordinator performs a variety of administrative tasks related to our installations/services department. You will be the liaison with our existing customers about their warranty and service requests by answering incoming calls, managing schedules for our measure/service technicians and/or subcontractors, and resolving issues regarding their windows. You would also be responsible for ensuring customer projects are executed timely and accurately.

Core Responsibilities:

• Schedules service, measure, installation appointments with customers
• Manage and maintain voicemails, emails, escalated customers and/or reviews
• Reviews new service requests for accuracy; contacts customers when needed
• Opens new services and closes completed services
• Ensures completion of permits as they are received
• Maintains accuracy of Measure/Service Technicians paperwork
• Communicate with the operations team in the field on current customer issues
• Keeps track of inventory and supplies needed in the field
• Resolves relevant customer issues
• Ensures customer payments are received on/or before due date
• Performs other duties as assigned

Basic Qualifications:

• Comfortable with a fast-paced, high-volume environment while staying motivated, and organized
• High School Diploma (OR) GED Equivalent
• (3+) Years of Administrative Support
• Superior Admin Skills - MS Office Proficiency
• Must be dependable, maintain regular attendance and be punctual
• Must be able to pass a criminal background check
• Excellent communication skills, both spoken and written
• Ability to work independently and within a team setting

Preferred Qualifications:

• Intermediate Excel Skills
• Adobe sign proficiency
• Previous CRM Experience, Salesforce Preferred
• (2+) Years of Home Improvement Industry experience is a plus

The Third Estimate is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy concerning recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

The company will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you need assistance to perform your job duties because of a physical or mental condition, please contact the Human Resources department.