The Productivity Specialist is responsible for ensuring the maximum productivity of machine users by providing pre- and post-sales support to a specific geographical or capital staff selling area

Essential Functions:

• Ensures maximum efficiency of machine users
• Uses specific Technical Equipment processes to collaborate with and measure the performance and satisfaction of users
• Documents the status and activities for installed machines using the TECH Plus processes and tools
• Identifies and documents needs of product and process improvements through active interviewing processes and reporting through SalesForce
• Applies technical resources to determine resolution for customer needs
• Recommends optimizing solutions through proposals; follows projects through the sales cycle and maintains accurate project reporting in SalesForce
• Develops and delivers custom product demonstrations
• Maintains an accurate customer database using SalesForce
• Interfaces regularly with the Capital Sales partners regarding account knowledge
• Maintains a broad knowledge of the machine tool industry as well as its applications and technical requirements; maintains in-depth technical knowledge of company core product lines
• Presents quotations per customer inquiries
• Participates in meetings, seminars, and training sessions to stay apprised of new productivity enhancements for all company core brand machine models
• Act on and resolve customer issues promptly and professionally
• Ensures customer commitments are completed as planned and exhibits ownership of problems, including coordinating with appropriate departments when vital for resolution of problems to ensure customer satisfaction
• Adheres to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team

Other Functions:

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications and Proficiencies:

• A two-year degree in engineering with three years of applicable experience or equivalent combination of education and experience is helpful
• Possess basic knowledge of industry specific machine tools and applications
• Ability to analyze and eliminate sales obstacles through creative and adaptive approaches
• Proven experience and ability to effectively present products and information to customers in a one-on-one or group setting
• Regular regional travel up to 90% required; overnight travel up to 10% is required
• Must have access to reliable transportation; a valid US Passport is required
• Possess strong presentation skills and be able to communicate professionally in written responses to emails, requests for quotes and when submitting reports
• Ability is required to interpret a variety of instructions provided in written, oral, diagram, or schedule form
• Intermediate to sophisticated knowledge of Microsoft Suite and other related business programs as required
• Exhibit excellent teamwork skills
• Ability to work in a fast-paced environment and lead multiple priorities
• Ability to think quickly, assess a situation and make a sound decision
• Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others
• Ability to perform job with integrity and values consistent with the Morris Group Values

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to optimally perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while balancing multiple tasks, responsibilities and projects.
• Ability to sit for prolonged period of times.
• Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavyweight material up to 75 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms to finger and reach.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations
  

Morris Group, Inc. offers competitive salary, comprehensive benefits packages, and tuition reimbursement.

Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.