Job description

Position Summary

This position supports the work of the YMCA of the Rockies, which operates a mission-based family and group conference and retreat center, serving more than 225,000 annually. The Program Administrator is responsible for coordinating private group programming through guest outreach and activity scheduling. They are also responsible for compiling a list of program department offerings and advertising them to guests through the Activity Guide.

Compensation Package and Employee Perks:

• Year-round, full-time position paying $15.40-$18.30/Hourly
• Participation in YMCA Retirement Fund (An additional 12% contribution by YMCA after 2 years of employment)
• Health, dental, and life insurance
• Child care assistance
• Family membership
• Discounted nights at YMCA of the Rockies lodges for family and friends
• Free or discounted gear rentals for outdoor adventures
• Ski passes and golf passes
• Generous PTO/vacation
• View all available jobs on our Career Site, https://jobs.ymcarockies.org/jobs

Essential Functions

• Manage group registration for programs including online sign up, selection and outfitting of programs, waivers and paperwork required for activity confirmations and payments.
• Work with Conference and Group Sales for financial accuracy and communication with groups.
• Work with the Programs team to schedule and tailor programs to different groups.
• Maintain communication with groups during and after their visit.
• Facilitate group programming as needed.
• Create and update the Activity Guide weekly.
• Ensure program accuracy through strong communication and coordination.
• Assist with guest activity registration at the Sweet Desk or Mountain Center Desk.
• Assist with training seasonal staff members as needed.
• Assist with special events as neede

Requirements/Qualifications

• Excellent interpersonal and customer service skills coupled with outstanding telephone etiquette.
• Experience with graphic design and other advertising techniques
• Promote a cooperative, positive and problem-solving atmosphere at all times.
• Must be extremely organized with impeccable accuracy and attention to detail and ability to complete tasks in a timely and efficient manner.
• Ability to work independently, take initiative, be self-directed and make good decisions.
• Ability to communicate visually and orally while fluent in speaking, writing and reading English.
• Manage and prioritize multiple tasks and challenges simultaneously, in a busy office environment with frequent interruptions, distractions and deadlines.
• Advanced knowledge of computers for maintaining database, spreadsheets and providing general correspondence. Knowledge of Microsoft software (i.e. Word, Excel, and Publisher.)
• Work with other departments at YMCA of the Rockies to meet the needs of guest access to programs and activities.
• Must be able to work a flexible schedule as the hours may vary and will include weekends, evenings and holidays.
• Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
• Possess stamina to work in the work environment described herein.
• Ability to operate office equipment: computer, telephone, copier, scanner, label maker, etc.
• Excellent keyboard, data entry, book keeping, cashiering and organizational skills.
• Ability to oversee and complete projects in a timely manner.
• Enthusiasm for constant Program Department development and offerings.

Job Type: Full-time

Pay: $15.40 - $18.30 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Estes Park, CO 80511: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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