Starting salary $62,233.00

The Conference Center Manager will supervise a small team to provide effective day-to-day operations at the TSA HQ Conference Center. This role will supervise a team of two responsible for answering customer requests, escorting employees or visitors, conference room set-ups and breakdowns, monitoring electronic requests, and ensuring the conference center is stocked and presentable.

The purpose of the Conference Center Manager position is responsible for providing support, assistance, and guidance to individuals with significant disabilities that will enable the individual to develop work skills and enhance their ability to communicate with customers in a workplace environment. Through the support and guidance given to individuals with significant disabilities, they will be able to advance their knowledge, skills, and interpersonal skills opening up a variety of opportunities including upward mobility within Didlake's organization.

The Project Manager is the primary liaison between Didlake Corporate office, its customers and staff may be considered essential personnel with the ability to respond to work in a timely manner as determined by contract needs.

• Plans, directs, and coordinates activities at TSA to ensure that goals and objectives are accomplished within prescribed time frames and budget parameters.
• Provides input for the base and follow-on years for a contract proposal.
• Reviews contract proposal from contract administration to determine time frame, procedures for accomplishing the contract, staffing requirements, and allotment of available resources.
• Establishes work plan and staffing for the contract, and coordinates with Didlake Human Resources for the recruitment of contract personnel.
• Ensures timekeeping accuracy and that submission deadlines are met.
• Confers with Didlake and Government supervisors to outline work plan and to assign duties, responsibilities, and scope of authority.
• Directs and coordinates activities of employees to ensure the contract progresses on schedule and within a prescribed budget.
• Modifies schedules or plans as required.
• Prepares and analyzes monthly progress reports of conference center requests.
• Responsible for taking minutes at the weekly progress meetings which are due two days after the meeting.
• Monitor, manage, and troubleshoot the use of computers, printers, fax machines, and copier(s) in the conference center.
• Identifies and problem-solves in a timely manner. Elevates to direct supervisor when necessary.
• Oversees efficiency and quality control indicators to ensure contract requirements are met or exceeded. These findings are then inputted into the monthly report for review by the CO/CORs.
• Manage employees, evaluate workers' performance, and make recommendations to Human Resources on personnel actions.
• Provides leadership to staff by fostering teamwork.
• Models dependability, hard work, strong ethics, and professional appearance.
• Fosters an atmosphere that promotes Human Rights for all individuals with disabilities and ensures training, incident reporting, and awareness of the responsibilities of all personnel regarding Human Rights.
• Works with Employment Services and Human Resources to assure program plans are followed and appropriate accommodations are made.
• Assures appropriate workplace conduct as dictated by Didlake's policy and procedures.
• Completes and maintains all required Didlake training.
• Acts as lead site safety manager and site trainer.
• Good steward of government funding and facilities of the complex.
• Maintains and generates necessary records required by the contract.
• Develops and maintains a relationship with all contractors and vendors guaranteeing efficient operations.
• Responsible for sub-contractor follow-up to ensure work is completed.
• Represents Didlake in meetings with external customers.
• Responsible for supply and equipment orders.
• Gives feedback to nurture a positive environment and quality performance.
• Identifies staff development opportunities and assigns training.
• Utilizes training opportunities to expand professional and technical knowledge.
• All Didlake required training.

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities and day support services. We provide rewarding and purposeful work.

Education:

• High School Diploma required. Bachelor's Degree preferred.

Skills and Abilities:

• Five (5) years of customer service and related management experience.
• Ability to pass a background check and hold a building access badge.
• Must possess strong communication skills including the ability to create, read, and interpret documents.
• Must possess strong Computer Skills: Proficient in Microsoft Office, Smartphones, and Applications.
• Ability to interact, train, and resolve personnel issues.
• Ability to interact effectively and supportively with people with disabilities.