The two primary functions of this position are to process freight bills and assist customers with freight tracking and status information.

Essential Duties/Major Responsibilities: (this list is not all inclusive, nor may all duties be completed by all within this job title)

• 
  Accurately prepare assigned billings. May include inputting, plugging, imaging/scanning, filing, copying, etc.
• Process paperwork related to invoices, delivery receipts, manifests, faxes, damages, shortages, refusals, manifests, bills of lading and other types of paperwork.
• Receive customer phone calls and provide appropriate information regarding their freight. This may include activities such as:
  • Tracing or researching freight status.
  • Answering questions.
  • Faxing information.
  • Obtaining corrections.
• Provide updates or reports as appropriate.

Secondary Duties:

• Assist other Billing/Receiving/Customer Service staff.
• Sort and distribute paperwork within the office.
• Other duties as assigned.

Job Scope:

Work for this position is typically governed by established procedures. The nature of the work is recurring work situations with occasional variations from the norm. Job is made somewhat complex by the requirement to research the freight movement process and to be organized and detail oriented.

Communication/Customer Contact:

Communication skills are necessary as the position interacts with customers, vendors, contractors and/or suppliers. Contacts may be via telephone or face-to-face. Communication is rarely about confidential information.

Supervisor/Management:

Position is not supervisory in nature however, leadership experience is preferred.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

• High school education required.
• One to two years of general office experience required. Transportation or freight experience preferred. Most tasks are learned on the job.
• Or any equivalent combination of education and experience which provides the necessary qualifications to successfully perform the duties of the position.

Necessary Knowledge, Ability and Skills:

• Good verbal and written communication (in English).
• Must be able to read schedules, freight bills of lading, rate sheets and other paperwork.
• Must exercise good judgment, focus and decision-making.
• Strong ability to prioritize and organize in order to meet deadlines.
• Attention to detail.
• Strong professional phone and customer service skills.
• Ability to deal with difficult and diverse people and remain calm.
• Good computer skills, including data entry and 10-key.
• Ability to operate general office equipment (i.e. multi-line phone, fax machine, copy machine).
• Must be conscientious and aware of safety procedures and issues.

SPECIAL REQUIREMENTS

• Hazardous Materials certification may be required post-hire.

PHYSICAL DEMANDS

Must be able to sit and use computer, which may require repetitive motions of the hands.

WORK ENVIRONMENT

Work is typically performed in a fast-paced office environment. Extensive phone work. Overtime may be required during certain times.