What Will Your Job Look Like?

The Regional Liaison is a main liaison between Medical Transportation Management (MTM), facilities, participants, and transportation provider. The primary function assuring compliance with MTM guidelines and IDHW requirements and ensuring that MTM is providing customer service that meets or exceeds all performance standards established between MTM and the Client.

What You’ll Do:

• Work closely and maintain a good rapport with internal and external stakeholders

• Monitor/Identify the Providers’ such as facilities, participants and transportation needs

• Schedule site visits with the Providers that include stakeholders

• Participate in planning and execution of Regional Provider meetings

• Work closely with Quality Management Department to review trends in overall program services and address problem areas

• Continued transportation provider support, including claims, system settings, credentials, inspections, meetings, etc.

• Facility assistance and outreach

• Partner with Community Outreach team based on region to address any concerns/questions

• IDHW support, include escalated issues, trip requests, and follow-up

• Trip recovery assistance to dispatch as needed

• Other duties as assigned

What You’ll need:

• High School Diploma or G.E.D.

• Must possess a valid driver’s license

• 2 years’ experience handling Inbound and outbound calls

• 2 years’ handing conflict and complaint resolution

Even better if you have...

• Medicaid experience, preferred

• Some college preferred

• Ability to handle a diverse group of people

• Ability to handle multiple tasks and situations

• Exemplary communications skills, both written and verbal

• Ability to acquire and maintain an in-depth knowledge of the MTM Transportation Services Agreement (including Guidelines and pricing) and MTM policies and procedures

• Ability to acquire and maintain a working knowledge of Idaho Administrative Codes (IDAPA), General Medicaid Rules and Processes

• Knowledge of Microsoft systems such as Outlook, Excel, Word, required and Access preferred

• Previous experience in working in a supervisory or oversight position preferred

• Previous experience in the transportation industry preferred

What’s in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Flexible Scheduling

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Birthday Holiday

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Milestone Anniversary One Month Sabbatical

• Leadership Mentoring Opportunities

Hourly Rate: $19.00

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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