Job description
Position Description:
Maximize occupancy through selling Guest Rooms via telephone and/or internet and coordination of group business.
Job Requirements:
- Proven ability to work well with the public with a pleasant telephone personality.
- Ability to communicate information accurately and have a good working knowledge of the property and surrounding area.
- Good organizational and office skills.
- Good computer skills including Microsoft Office, Word, Excel, and Social Media.
- Basic High School Education.
- Ability to sit for long periods of time, stoop, bend and lift up to 50 lbs.
- Maintain a professional, tactful, cooperative and courteous manner when dealing with Guests, Managers and peers.
Responsibilities:
- Coordinate and manage reservations by telephone, internet or in person.
- Review daily reservations.
- Update the Front Desk about restricted days daily keeping them aware of changes.
- Promote sales for the Monarch when communicating with individual reservations, group contracts and/or guest contacts.
- Coordination with Sales/Catering Offices regarding changes with conventions, tour groups, etc.
- Complete Weekly Forecasts and Group Pick-Up Lists.
- Monitor commissions for 3rd Party Reservations.
- Manage rates and rate plans with the Director of Sales/Catering and Sales Consultant.
- Process Monthly Manifest from SWA (Southwest Airlines Crew List).
- Represent the Monarch by giving courteous and prompt service and maintaining a high-quality image and demeanor.
Details:
- Part-Time - an opportunity for Full Time
- Friday, Saturday, Sunday and Monday
- 8:00 a.m. – 5:00 p.m.
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