ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

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  Monitor all assigned program clients and provide general support.
• Alert relevant Case Managers and Program Supervisors about clients who are struggling or in distress.
• Respond to client personal and interpersonal issues in a professional manner using approved de-escalation techniques.
• Assist new clients with move-in and program onboarding.
• Maintain log of residents’ entry and exit from the facility.
• Conduct floor walk-throughs at designated intervals.
• Conduct room checks to monitor client well-being and ensure clients are following program protocols.
• Distribute client medication, monitor client self-medication, and maintain medication log.
• Complete daily shift reports and other documentation, as required.
• Monitor clients during mealtimes to ensure assigned dining schedules are observed.
• Escort clients throughout the facility, as required.
• Administer scheduled and random drug screening, as required.
• Maintain client confidentiality according to HIPAA and organization requirements.

REQUIRED SKILLS:

To perform the job successfully, applicants should demonstrate the following skills.

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  Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
• Ability to:
• • Maintain professional composure in emotional and complex situations.
  • Maintain organized workspace and documentation.
  • Communicate information and ideas in writing in a clear and concise manner.
  • Perform work duties with limited supervision.
  • Work in an environment with frequent periods of moderate to loud noise.
  • Stand and sit for long periods of time.
  • Ability to lift up to 25 pounds.