WHO WE ARE…

Do you love to smile? Are you a professional who goes above and beyond for the people around you? Join our team! We are looking for friendly faces who are ready to help our guests fulfill the lifestyle of their dreams to join our team!

As an owner and operator of family communities for generations, Roberts Resorts & Communities has become industry leader in delivering quality, affordable homes in safe, private communities for everyday families and retirees. With a track record of over 40 years, founder R.C. Roberts created a unique portfolio and today, these manufactured home communities, and award-winning RV resorts continue to grow across Alabama, Arizona, California, Colorado, Texas, and Utah. Now under second generation, Scott Roberts, the Roberts company continues to create exceptional places where people come to unwind during seasonal RV vacations and live the dream at year-round destinations in attainable and beautiful manufactured homes.

Roberts Resorts & Communities are all about exceeding our visitor’s and resident’s expectations with proficiency, generosity, and always a sense of belonging, and we place the same values on our team members.

Ready to join our team? Fill out an application and tell us why you are the right person for this role!

WHAT YOU'LL DO …

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

• Day-to-Day operational responsibility for Village Camp Flagstaff
• Overseeing completion of Village Camp Flagstaff construction
• Onboarding of reservation software for entire property
• Completion of standard operating procedures of Village Camp
• Hiring of all team members
• Obtaining all necessary permits to operate RV Park and structures needing permits in Coconino County
• Completing 30/60/90 Plan for pre-open launch
• Develop marketing plan for Village Camp Flagstaff that includes channels, strategies, and budget
• Successfully completing launch of VC Flagstaff?
• Setting procedures to accomplish objective
• Working knowledge of landlord tenant acts
• Establishing property and grounds maintenance schedules
• Organize, submit, and oversee all Capital Improvements
• Safeguard and Implement changes to ensure the overall integrity of the resort
• Oversee each property management team’s attention to detail regarding:
• Property Maintenance
• Confirm onsite guests following rules and regulations
• Collection of all fees
• Maintain high standards of business ethics
• Ensure appropriate licenses, permits, etc. are renewed
• Maintain all operational files
• Maintain all Guest Files
• Petty Cash Reconciliation
• Manage workflow between corporate and property levels
• Standardized meetings with department heads
• Positive Attitude, great rapport with current guests to encourage referrals
• Work closely with sales department to make them successful throughout transactions
• Be a servant leader to all staff and clients
• Be consistent in reviewing competitor rent, websites, incentives, and activities
• In-depth knowledge of operational systems such as Campspot, Rent Manager, Newbook
• Help draft and implement new policies and operational handbook

ROLE REQUIREMENTS…

• Minimum of two years equivalent experience in an upscale hospitality environment.
• Previous experience with hotel PMS and POS systems.
• Working knowledge of Cloud Based Applications; knowledge of Google Suite products preferred
• Comfortable working with a wide variety of guests and employees, and able to negotiate through difficult situations
• Strong management and relational skills
• Thoroughness and an Attention to Detail
• Excellent and Attentive Customer Service
• Must be able to stand often and regularly walk around the property, including up and down stairs.
• Must be able to occasionally help others with lifting objects up to 50 pounds.
• Must be comfortable in and enjoy working in the outdoors. You also must be able to hear well enough to communicate on the phone and in person; and see well enough to work on a computer, read reports and drive

THE RIGHT PERSON WILL…

• Strong Relational Skills
• Thoroughness and an Attention to Detail
• Excellent and Attentive Customer Service
• Must be resourceful and able to find solutions when issues arise

BENEFITS...

• Medical, Dental, and Vision
• Voluntary STD, LTD, Life, Accidental, and Critical Illness
• PTO and 10 Paid Holidays
• 401(k)
• Working in an inclusive community!
• Complimentary stay at one of our resorts!

DIVERSITY, EQUITY, AND INCLUSION…

At Roberts Resorts & Communities, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.