Job description
BENEFITS:
POSITION SUMMARY: The Resource Navigator is responsible for assuring that the day-by-day engagement with clients in person and by phone are conducted in a professional and courteous manner. The role is responsible for assuring that the daily operations involving accurate completion of the assigned tasks are performed in a timely manner. The following shifts are available:
Monday - Friday 8am - 4pm
Monday - Friday 4pm - 12am (midnight)
Monday-Friday 12am - 8am
MINIMUM QUALIFICATIONS: HS Diploma or GED is required. Experience with Credible, behavioral health, customer service or receptionist duties is preferred.
ESSENTIAL DUTIES/RESPONSIBILITIES:
FIRST STEP COMPETENCIES:
Demonstrates Dependability:
First Step of Sarasota, Inc. (FSOS) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. We are dedicated to ensuring a safe and secure environment for our staff and clients. To assist in achieving that goal, we conduct background investigations for all prospective employees. FSOS also conducts pre-employment drug screening (to include medical marijuana) as a Drug Free Workplace pursuant to the Drug Free Workplace Program under Florida's Workers' Compensation Law.
- 21 days paid time off (PTO) per year
- 3 mental health days per year
- 12 paid holidays per year
- health, dental, vision, life insurance
- 403(b) retirement plan
- student loan forgiveness plan eligibility
- growth opportunities
POSITION SUMMARY: The Resource Navigator is responsible for assuring that the day-by-day engagement with clients in person and by phone are conducted in a professional and courteous manner. The role is responsible for assuring that the daily operations involving accurate completion of the assigned tasks are performed in a timely manner. The following shifts are available:
Monday - Friday 8am - 4pm
Monday - Friday 4pm - 12am (midnight)
Monday-Friday 12am - 8am
MINIMUM QUALIFICATIONS: HS Diploma or GED is required. Experience with Credible, behavioral health, customer service or receptionist duties is preferred.
ESSENTIAL DUTIES/RESPONSIBILITIES:
- Answers incoming calls and routes them to the appropriate sites, for the existing clients.
- Identifying client’s chief complaint/reason for visit/call
- Assists clients with questions such as hours of operation, the time of next appointment, provider’s name, etc., for the existing clients.
- Reschedules appointments with requested department/program and hours of operation for the existing clients.
- Offers resources and information regarding Programs and services offered through First Step of Sarasota
- Offers information on how community resources can be accessed.
- Offers immediate verbal support to clients in crisis before connecting them with the appropriate staff member/department/program.
- Performs a brief assessment of client’s current mental status and needs for prospective clients for better determination on the connection with the appropriate program.
- Connects the client with a Peer Support Specialist, Case Manager, Outpatient Therapist, based on the determined need of such services.
- Collects minimum of information from prospective clients and documenting it in the system.
- Encouraging clients to engage in the offered services.
- Optimizes client satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Maintains client confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
- Maintains inter-and intradepartmental workflow by fostering a spirit of cooperation.
- Other duties as assigned by direct Supervisor.
FIRST STEP COMPETENCIES:
Demonstrates Dependability:
- Arrives to work on time according to FSOS policy
- Uses leave time according to FSOS policy
- Completes documentation/paperwork and projects within deadlines
- Assumes additional responsibilities and a willingness to assist colleagues
- Works different shifts when necessary
- Recommends program changes and improvements
- Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals
- Attends and participates in required staff meetings and agency-wide committees
- Receptive to direction and feedback from supervisor
- Conducts self in professional manner with colleagues, peers, and clients
- Recognizes the rights of clients; and will protect client’s privacy at all times by following FSOS State, and Federal mandated privacy procedures and regulations
- Adheres to FSOS Code of Ethics at all times
- Complies with all agency policies and procedures, laws, and regulations under which First Step operates
First Step of Sarasota, Inc. (FSOS) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. We are dedicated to ensuring a safe and secure environment for our staff and clients. To assist in achieving that goal, we conduct background investigations for all prospective employees. FSOS also conducts pre-employment drug screening (to include medical marijuana) as a Drug Free Workplace pursuant to the Drug Free Workplace Program under Florida's Workers' Compensation Law.
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