Job description

Retail Store Manager is responsible for store profitability, sales, customer experience and leading/supervising/coaching all Retail sales Consultants. Store manager will inspire and engage employees through motivation and leading by example. Mobily encourages community involvement- we look to our leaders to understand the communities and customers that they serve. We offer a rapid pace in an ever changing industry. Strategic thinkers that champion change will thrive in this people focused sales- centric environment.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Ability to deliver extra ordinary Customer Experience and Sales Attainment externally, and internally.
• Fully accountable for store implementation of The AT&T Retail Promise
• Fully accountable for execution of sales, service and customer experience initiatives in store
• Supervise store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
• Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
• Ensure every seller follows the Mobily Retail Experience and executes on all Learned Key Behaviors at all times:
• Consistently demonstrate excellent leadership and coaching skills
• Create a work environment where motivated people can excel
• Oversee Store floor experience -- Act as Floor General
• Own Customer Coordination, Welcome and Wait Time process
• Support Team and assist with customer transactions
• Coach and counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
• Perform role plays with personnel on a regular basis to demonstrate "what right looks like"
• Facilitate weekly personnel training/educational sessions
• Monitor the Customer Feedback Tool on a daily basis
• Resolve or escalate appropriately any billing or service issues
• Employee Leadership and Development

Job Type: Full-time

Pay: $45,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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