Job description

Please email hr_business_partners@bcbsri.org if you are a candidate seeking a reasonable accommodation for the application and/or interview process.

Schedule: In Person
Compensation: $24.28 - $32.84 per hour

Jump into the new world of health insurance:
At Blue Cross & Blue Shield of Rhode Island (BCBSRI), our business is healthcare. But our focus is on improving lives. Be part of a team that is large enough to make a difference but small enough to be innovative. Work in a rapidly changing field. Take a chance to be creative. Move outside the status quo. Shape new ideas with the power of a national brand behind you.

Join others who know diversity is strength:
We appreciate and celebrate everything that makes us unique: age, national origin, citizenship status, perspectives, experiences, physical or mental disability, military status, race, ethnicity, religion, gender, sexual orientation, gender identity and/or expression. Our diversity strengthens us as an organization and helps us better serve an increasingly diverse Rhode Island population.

Why this job matters:

• Serve as an advocate for current and prospective members at all retail locations including brick and mortar and mobile assets. Clarify and resolve account related questions for all lines of business. Provide an excellent customer experience by ensuring that all transactions and inquiries are addressed accurately in a timely fashion.
• Sell various types of health insurance products on behalf of Blue Cross & Blue Shield of Rhode Island.
• Adhere to all Centers for Medicare & Medicaid Services (CMS) guidelines and company driven compliance programs.

What you will do:

• Address and resolve member questions pertaining to all plan aspects such as claims, benefits, and eligibility.
• Consult, interpret, and explain plan benefits and policies to members and providers.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
• Close sales, build customer relationships, and showcase plan specific benefits
• Apply customer engagement philosophies and personality-based resolution techniques to all sales and service interactions to adhere to established goals for assigned product lines

What you need to succeed:

• A combination of education and related experience
• Two to four years of experience in a customer-facing environment within the health insurance industry, medical billing office, retail, or sales role.
• Complete an 8-week training program specific to retail operations
• Ability to develop effective and collaborative working relationships
• Ability to transition between sales and service functions efficiently in a fast-paced environment
• Exceptional interpersonal skills and emotional intelligence
• Basic knowledge of retail, marketing, customer service or sales operations
• Excellent oral and written communication skills
• Ability and willingness to think critically, make decisions and solve problems
• Natural inclination to own the outcome and maintain the highest quality standards
• Intermediate command of Microsoft Suite of products (i.e., Word, Excel, PPT, etc.) with capacity to quickly learn new skills and programs
• Must be available to work from any Blue Cross Blue Shield store or office
• Skilled at researching data, identifying trends, and recommending appropriate actions

Not sure if you meet the qualifications for the job? Reach out to your HRBP to discuss your interest and experience!

The extras:

• Experience working in a sales environment
• Active RI Producers License for Health (must be obtained within 90 days of employment

Location:
BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: Onsite 5 days per week

Other important information:
Blue Cross & Blue Shield of Rhode Island has a COVID-19 vaccination requirement for all associates. Offers of employment are contingent on being fully vaccinated for COVID-19 or through an approved accommodation request for either a medical or religious exemption. Requests for accommodations can be made to a representative in the human resources department upon receiving an offer.

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), diversity and inclusion are central to our core values and strengthen our ability to meet the challenges of today's healthcare industry. BCBSRI is an equal opportunity, affirmative action employer. We provide equal opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression.
The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit https://www.eeoc.gov/employers/eeo-law-poster to view the "EEO is the Law" poster.

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