School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

Retina Staff Assistant Level 7, Retinal Ophthalmology

DUKE EYE CENTER

CORE RESPONSIBILITIES

Clinical Responsibilities:

• Schedule and Reschedule patients based on faculty’s template
• Monitor schedules and try to decompress overbooked clinics by rescheduling patients as necessary
• Monitor schedules to ensure patients are scheduled correctly and reschedule patients as needed
• Answer patient phone calls
• Manage patient referrals
• Manage in basket messages/requests
• Request new patient notes prior to patients appointment
• Ensure all paperwork (FMLA, school/work notes, insurance paperwork) is completed and returned to the patient in a timely manner
• Submit Schedule Change Request form when bumping, adding or making template edits for faculty

Administrative Responsibilities:

• Manage providers Outlook Calendar
• Licensures – keep all licenses up-to-date for your faculty
• Process provider reimbursements in a timely manner
• Submit providers time away in QGenda
• Screen mail and handle appropriately
• Attend scheduled division meetings
• Provide coverage for other retina staff assistants when they are out of the office

Minimum Qualifications

Education

Work requires a broad knowledge of clerical and accounting principles and practices normally acquired through two years of post secondary education in secretarial science or a related business field.

Experience

Work generally requires two years of related secretarial/clerical activities and experience to acquire skills necessary to administer office functions related to office management, communications, and budgetary/accounting. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Departmental Preference: Strongly prefer medical center/health care support experience.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.