Job description
We began with one facility and one vision and have grown into Family Hospital Systems (FHS). With the ever-changing climate of the health care industry, we will always be growing. As a company we still see the opportunity to bring new resources, treatments, and personalized care for our patients.
Family Hospital Systems is a fun work environment, and we are looking for dedicated team members to support our internal company growth and organizational goals. We are team oriented with great interdepartmental working relationships and are committed to providing excellent internal and external customer service. You will experience adequate patient to nurse ratio, a calm and supportive work environment.
COME JOIN OUR TEAM!
Summary: Rise Patient Advocates will be responsible for interviewing patients, identifying care problems, making referrals to appropriate healthcare services, directing patient inquires and complaints, facilitating satisfactory resolutions.
Qualifications:
Education: High School diploma or equivalent
Licenses/Certification: N/A
Experience:
Experience and direct contact with clients with behavioral or substance abuse disorders.
Strong working knowledge of behavioral theory and applied behavior analysis.
Understanding of the characteristics and behaviors associated with disorders.
Good communication skills, both verbal and written.
Ability to handle intense emotional situations.
Ability to apply behavioral and treatment principles.
Strong interpersonal skills.
Excellent stress management skills.
Essential Functions:
A: Job Specific
Creating long term relationships with patients to ensure their successSupporting patients through the treatment process
Communicating with clients and families to ensure they are following through with treatment plans
Following up with patients post discharge and documenting all encounters to track their recovery
Maintaining client records and treatment reports
Resolving any complaints by listening to patients and their families
Collaborate with the onsite treatment team to ensure that they are receiving the resources that they need
Facilitates weekly alumni recovery meeting
Organizes alumni events within the community
Being active in the recovery community and meeting with alumni on a regular basis based on treatment plan
Help monitor all incoming calls and emails for the admissions workflow and look for ways to improve productivity and conversion rates
Capable of advising callers on the treatment process and position potential clients past their barriers to treatment
Help provide phone coverage and conduct pre-assessments over the phone
Verify insurance benefits of potential clients
Schedule intakes and assist clients with understanding their insurance benefits.
Collaborate with other members of the team to ensure potential referrals and calls are proactively responded to, triaged and assessed for admission
Upon initial contact, provide information to clients and families in order to help them decide about treatment, prepare for admission, and what they can expect to encounter
Maintain knowledge of Rise service offerings.
BENEFITS
Our competitive benefits package includes the following
Medical- Vision
- Dental
- 401(k) savings plan
- 401 (k) match
- PTO accrual
- Short-Term disability
- Cage Free Care Membership
- Life Insurance
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