Job description

We are seeking a roofing service coordinator/customer service representative for a large national roofing contractor, headquartered in Coppell, TX. This is a direct hire position and candidates would be expected to commute to work in Coppell Monday through Friday. On call hours are also mandatory with this position but are paid at overtime rates.

POSITION PURPOSE:

The Roofing Coordinator performs professional level service in the scheduling and handling of daily work orders. The position requires considerable knowledge of computers and computer software such as Adobe, Word, Excel and Outlook. This individual is responsible for providing service to both the contractor and the client through online portals, phone calls and emails. Will also be asked to perform general office support tasks when necessary. These responsibilities and tasks will be coordinated with and supervised by the Service Manager.

ESSENTIAL FUNCTIONS:

Average Percent of Time

80% * Handle and process work orders through an online software, email and online portal

10% * Process daily reports using Excel

10% * Answering phones and calling out for updates

*On Call is mandatory. This is done from your home with laptop and phone provided by supervisor and paid out at overtime rates.

Must have valid identification that proves the right-to-work in the US. Must also be able to pass a criminal background check and drug screening. Reliable transportation to get to the job, on time, each day is required. Minimum of a High School Diploma or GED equivalent is also required. 2-3 years of experience is a plus.

All employees: Must represent the hiring company to customers, vendors, industry professionals and other colleauges in a professional manner at all times.

Physical Demands: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential roles and responsibilities.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit for extended periods of time or be on their feet for extended periods of time, and use their hands and fingers to handle or feel. Vision abilities required by this job may include close vision. This position will require climbing, balancing, heavy lifting, stooping, kneeling, crouching, and/or crawling. All employees must have ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards.

Job Type: Full-time

Pay: $52,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location

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