Job description

Job Description

Position title: Sales Associate

Department: Retail

Reports to (title): Store Manager

FLSA Status: Nonexempt

Date: December 2020

JOB SUMMARY:

Provides service that is unique to our customer’s needs. Builds genuine connections and loyalty with our customers and helps them build an entire wardrobe. Provides a high level of customer service support with product expertise and advanced selling skills. Ensures the store environment and visual merchandising standards are consistently maintained.

ESSENTIAL FUNCTIONS:

Sales Generation and Performance

• Assist in achieving individual and team sales and productivity performance goals.

Greets customers promptly and genuinely, and re-engages appropriately. Builds customer loyalty by creating genuine connections with customers and achieving J.Jill Credit Card and Email capture goals. Conducts company sponsored outreach to acquire new customers and increase shopping visits. Provides customers with helpful service that is unique to their needs, greeting customers promptly and genuinely.
Customer Service
Guides customers to looks that flatter. Assists customers in building great wardrobes by providing guiding, helpful service and advice, suggesting layering and accessorizing options. Ensures customers are encouraged to try on items and associates are genuinely advising to help her build her wardrobe in the fitting room. Keeps up-to-date on J. Jill product features: colors, fabrics, fit, styles, care, etc. Keeps up to date on what’s in fashion today and how J. Jill translates fashion trends for our customers. Visual Merchandising Assists floor set execution and ongoing re-merchandising of store.

• Maintains excellent visual standards.
• Replenishes the sales floor consistently to ensure all sizes and minimum standards are represented on the sales floor.

Operational Excellence
Participates in all operational functions, including marketing, product processing and replenishment, markdowns and promotions, store cleanliness, and backroom organization.

• Complies with company policies and procedures, ensures a safe environment, and protects company assets.
• Performs all duties in the best interest of the company and brand.

KNOWLEDGE, SKILLS & ABILITIES:

• Passionate about fashion and the J.Jill brand. Continually engaged.
• Excellent communication skills.
• Proven sales and customer service skills.
• Strong style, merchandising, and wardrobing skills.
• Must have the availability to work during the majority of peak business periods, including Saturday and Sunday.

EDUCATION & EXPERIENCE:

• Previous work experience in a retail environment, Women’s specialty retail experience preferred.
• Point of sale system experience, Microsoft Office application experience helpful.
• Connections within the community preferred.

PHYSICAL REQUIREMENTS:

• Ability to communicate verbally with customers, extensive standing, walking, reaching, pushing/pulling and maneuvering around sales floor and stockroom, hang/fold merchandise, ladder climbing, operate POS register, lift and carry 30lbs, etc.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.

Job Type: Part-time

Pay: $12.50 - $16.00 per hour

Schedule:

• Day shift
• Holidays
• No nights
• Weekend availability

COVID-19 considerations:
We have additional safety precautions in place and customers are offered curbside or virtual assistance

Ability to commute/relocate:

• Towson, MD 21204: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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