Job description

Full Job Description

Mobile expert (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They’re brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions.

Responsibilities:

Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
• Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
• Approaching service and sales needs with patience, honesty and empathy.

Qualifications:

• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Desire to be a part of the game-changing T-Mobile store team.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• Minimum Qualifications:

• 6 months of customer service, server, and/or sales experience, Retail environment preferred
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Work varied shifts, seven days per week, which may include evenings, weekends, and holidays
• Written and verbal communication skills
• Tech savvy
• Demonstrated creative problem solving

Job Types: Full-time, Part-time

Pay: $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
All customers are required to wear mask. All areas are sanitized and cleaned.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: In person

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