Sales Operations Coordinator - Salesforce / Tableau / Master Data
Full Time
Charlotte, NC
Posted
Job description
Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skin care, cleaning and hygiene products and smart technologies. We’re a team of more than 1,000 employees across five continents providing solutions to healthcare, industrial and institutional markets across the world.
SC Johnson Professional®
is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.
This role will be known as Sales Operations Coordinator among colleagues and within the PRO business. Within the broader SCJ organization, the job is graded as a Sr. Associate, Sales, Planning and Operations
Job Summary:
The role of Sales Operations Coordinator is to work with and support the SC Johnson Professional Sales Team. This role reports to the Sales Operations Manager and will assist in activities designed to develop and implement tools, processes, metrics and reports which will provide efficiency, insight, coordination and key performance indicators to underpin sales and business performance.
Essential Duties and Responsibilities
The Sales Operations Coordinator needs to have proven process management skills and experience in data analysis.
The ideal candidate will have the following skills and experience:
CRM/ERP
- Have a working knowledge of CRM systems (ex. Salesforce, SalesLogix) as well as an ERP system (ex. SAP) to provide onboarding and continuous training.
- Act as a super user of the CRM system.
- Become an expert in the Order to Cash Business Process and provide SAP support and reporting as requested by internal stakeholders.
- Identify inefficiencies in current processes, build and test improved process, then train key users.
- Provide analytical support for reporting out of CRM and ERP systems.
- Execute KPI reporting and audit compliance within the CRM system for the sales organization.
Bid Desk Management
- Create a process for identifying open government, education and military bids within our product range in our online bid platform.
- Facilitate distribution of bids to sales organization, manage the life cycle of the bid from CRM entry, acceptance/rejection of proposal, buyer relationship and CRM validation for win or loss of bids.
- Execute KPI reporting and audit compliance within the Bid Desk process for the sales organization.
Master Data Management
- Own the creation of new customers, changes to existing customers and setup of new sales personnel in the SAP system.
- Manage requests from internal departments, provide support and follow up when needed.
- Track requests and provide recommendations for improvements in process.
Performance Measurement
- Monthly reporting on EOM sales results, in addition to OTC metrics
- Point of Sales Data Analysis
- Project management within Sales Operations, Customer Service, and internal departments
Continuous Improvement
- Demonstrate Lean Management training and experience.
- Project Management – Manage continuous improvement projects utilizing operational excellence process.
Be a recognized link between commercial and manufacturing environments.
Better Together
At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.
Equal Opportunity Employer
The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.
Accommodation Requests
If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to
SCJHR@scj.com
. All qualified applicants are encouraged to apply. Download the
EEO is the Law poster
for more information.
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