Job description
You...
As a Salesforce Release Lead at Octo, you will be focused on supporting a SFDC platform at the Department of Veterans Affairs in a high-demand customer success environment. Responsibilities may include deploying code changes in different environments for testing and production environments through Copado, end user support, troubleshooting, and managing security settings in Salesforce. This position will be responsible for managing a small team of administrators in support of daily activities and performance. This position will offer direct exposure to our core business with a focus on ensuring customer success with scalable solutions, processes, and applications.
Us...
We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking, agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client’s missions.
Program Mission...
The Digital Transformation Center (DTC) supports Veterans Affairs (VA) with onboarding and maintaining enterprise SaaS and PaaS solutions used to support the mission of serving our Veterans and their associated stakeholders. We are digitizing information and processes for improved implementation, leveraging modern tools and low code/no code for reusability and faster delivery.
Responsibilities...
- Leading Salesforce admin team in support of the change management process.
- Support the daily cross-functional operational readiness of VA’s shared Salesforce.com platform.
- Managing the lifecycle of change requests and deploying any changes to Production.
- Define and implement standardized deployment schedules that deliver hotfixes, minor, medium, and major releases (using GitHub, Copado, and Salesforce methods).
- Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations.
- Act as a Salesforce SME and participate in the planning and analysis of business requirements for system changes and enhancements when needed.
- Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices.
- Provide coaching and delivering Salesforce development best practice insight for secure application development and release management.
- Support regression testing and validation of Salesforce configuration and development.
- Packaging the implementation of a release in Git/Copado, merging with upstream work, resolving conflicts, coordinating tasks with the development team, maintaining a pre/post deployment checklist and deploying to sandboxes.
- Troubleshoot and complete complex data loads and deployment errors.
Requirements...
- Certified Salesforce Administrator (required).
- Experience leading and coaching 2-3 team members with Salesforce release process.
- Experience with Salesforce App Exchange products
- Service desk or other experience working in a customer service capacity.
- Knowledge of SFDC configuration including the use of third-party tools (Salesforce development experience a plus but not required).
- Experience working in the government sector or multiple Salesforce org environment.
- Ability to troubleshoot complex data loads (e. g. governor limits, performance, process builders, apex timeouts)
- 5+ years of related deployment experience in complex environment.
- Some familiarity with Agile project management and sprint planning.
- Experience with data migration into SFDC for objects including but not limited to accounts, contacts, cases, leads, and opportunities and custom objects.
- Ability to work independently and be a self-starter.
- Ability to work collaboratively on cross-functional teams.
- Demonstrated interpersonal and verbal/written communications, presentations, math, analytical and problem-solving skills.
- Must be able to use a computer.
- Must be able to communicate both verbally and in written form.
- Must be able to obtain a government security clearance.
- Must be eligible to work in the United States.
- Must have reliable internet service that allows for effective telecommuting.
Desired Skills...
- Salesforce Application Builder Certification.
- Additional Salesforce certifications.
- BA/BS degree, or 4 years of equivalent applicable experience.
Years of Experience: 5+ years of Salesforce administration and deployment experience. Prior team leadership experience.
Education: BA/BS degree preferred.
Location: Remote within the United States.
Clearance: Ability to obtain Public Trust government security clearance.
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